[Gymondo] App frozen

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Helen costello
1 year ago In Gymondo
App frozen

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Hi there! I understand you're experiencing an issue with the Gymondo app freezing. Let's work through this together.

First, could you please provide me with a little more detail? For instance, when did you notice the app freezing? Is it happening during a specific workout, or does it freeze at any point?

In the meantime, here are a few steps you can try to resolve the situation:

1. Force Close the App:
- On your iPhone, swipe up from the bottom of the screen (or double-click the Home button on older devices) to open the app switcher.
- Find the Gymondo app and swipe it up to close it.

2. Restart Your iPhone:
- Sometimes, a simple restart can clear out any temporary glitches. Just hold down the power button until you see the "slide to power off" slider, then slide it to turn off your device. Turn it back on after a minute.

3. Check for Updates:
- Make sure both your iOS and the Gymondo app are up to date. Go to the App Store, tap on your profile picture, and check for any available updates for the Gymondo app.

4. Reinstall the App:
- If the app continues to freeze, you might want to delete it and then reinstall it. Just press and hold the Gymondo app icon until it wiggles, tap the "X" to delete, and then redownload it from the App Store.

Let me know if you've tried any of these steps already or if there's anything else specific that I should know!

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