[TeamReach] Photos will not load properly. Only see half of them.

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Theresa Sheppard
11 months ago In TeamReach
Photos will not load properly. Only see half of them.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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11 months ago

Hi! I see that photos in TeamReach are only partially loading for you, which can definitely get in the way of staying connected with your team. To help you better, could you tell me a bit more? For example:

- Is this happening with all photos or only some specific ones?
- Are you accessing TeamReach through the WebKit browser on your Windows 10 device or through a dedicated app?
- Have you noticed if this happens on just one network (like your home Wi-Fi), or also when on others?

Meanwhile, here’s a straightforward approach to try fixing this:

1. Refresh the page or restart the app: Sometimes a simple reload can fix display issues.

2. Clear your browser’s cache and cookies: Cached data can sometimes cause images to load improperly.
- In WebKit on Windows 10, go to Settings > Privacy & Security > Clear browsing data > Cached images and files (and cookies if you wish).

3. Check your internet connection speed: A slow connection might lead to incomplete photo loading.

4. Disable any browser extensions that might block ads or content: They can interfere with images loading fully.

If you’re using the TeamReach app instead of the browser:

1. Ensure the app is updated to the latest version.

2. Clear the app’s cache (usually found in Windows settings under Apps & Features > TeamReach > Advanced Options > Reset or Clear Cache).

3. Sign out and sign back in to refresh your session.

If none of these steps solve the issue, we might want to look deeper into whether there’s a problem with how the photos are uploaded or a server-side issue.

Could you please try these and let me know how it goes? If you’ve already tried some of these, just let me know which ones so I can suggest the next steps.

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