Hi there! I understand your messages are not going out or coming in on the textPlus app. I'd love to help you get this sorted. To better assist, could you please tell me:
- Are you having trouble sending messages, receiving them, or both?
- Is this issue happening with all contacts or specific ones?
- Have you tried any fixes so far?

In the meantime, here are some step-by-step things you can try on your Android device (WebKit browser, Android 10):

1. Check Network Connection: Make sure you have a stable internet connection, either Wi-Fi or mobile data.
2. Resend the Message: Tap on the undelivered message and try to resend it.
3. Verify Recipient Number: Confirm that the number you're texting can receive SMS messages.
4. Log Out and Back In: Sometimes, refreshing your account helps. Try logging out of textPlus and then logging back in to ensure your account still has an active textPlus number.
5. Clear App Cache: Go to your Android settings > Apps > textPlus > Storage > Clear Cache to remove any temporary data that could affect messaging.
6. Update the App: Make sure you are using the latest version of textPlus from the Play Store or app source.
7. Restart Your Device: A simple restart can reinitialize network and app services.

If you’ve done these already or if the problem persists, let me know so we can dive deeper into checking settings or considering account-specific issues. Also, sometimes reinstalling the app can help if the issue is due to software glitches.

For more detailed guidance, there’s an official textPlus help article with SMS troubleshooting steps you might find useful: Resolving Common SMS Issues with textPlus

Feel free to share any error messages or details you see—that will help me pinpoint the cause quicker. Are you satisfied with the solution I started with?

Message not going out and coming in

Thanks for sharing that your messages are not sending or being received on textPlus. Let's try some focused steps based on common fixes for this issue on Android 10 using the WebKit browser:

1. Check Your Internet Connection
Since textPlus relies on data, ensure you have a strong Wi-Fi or mobile data signal.

2. Log Out and Back In
Sometimes refreshing your account connection can fix messaging issues. Log out of textPlus and then log back in to reconnect your account properly.

3. Clear textPlus Cache and Data
Go to your device Settings > Apps > textPlus > Storage, then tap on Clear Cache and Clear Data. This clears temporary files and can resolve corrupted data issues.

4. Update or Reinstall the App
Make sure you have the latest version of textPlus installed. If the problem continues, uninstall and then reinstall the app.

5. Verify Number and Account Status
Confirm your textPlus number is active and properly linked to your account. If you lost your number or it’s not verified, messages won’t send or arrive.

6. Check Message Settings
Within the app, ensure that sending as SMS or MMS is enabled if you’re texting regular phone numbers. Toggle these settings off and on to reset them if needed.

7. Restart Your Device
Simply rebooting your Android device can refresh network connections and app services.

If these steps don’t resolve the issue, it might be helpful to check if there’s an ongoing service disruption or account-specific problems. You can also try these detailed troubleshooting steps in the official textPlus help article here: Resolving Common SMS Issues with textPlus

Would you like me to walk you through any of these steps? And can you tell me if you see any error messages when your messages fail to send?

Are you satisfied with this troubleshooting plan so far?