Hi there! I’m Emily, here to help you with your Airlearn AI calls issue. To start, could you tell me a bit more about what happens when you try to make an AI call? For example, do the calls not start at all, or do you get connected but there’s no audio or response from the AI? Also, are you using wifi or mobile data for these calls?

Knowing this will help me guide you better through the troubleshooting steps.

They say hi and then dont respond when i say something

Thanks for sharing that detail! So the Airlearn AI greets you but doesn’t respond after that. Let's work through a few steps to try and fix this on your WebKit-based Android 10 device.

1. Check Microphone Permissions:
Since the AI needs to hear you to respond, sometimes it can’t capture your voice if microphone access is blocked.
- Go to your device’s Settings > Apps > Airlearn > Permissions.
- Make sure Microphone permission is enabled.

2. Ensure Internet Connectivity:
AI calls depend on data to process your voice input. Please verify you have a stable internet connection (Wi-Fi or mobile data) and try again.

3. Clear App Cache:
Cached data can sometimes cause glitches.
- Go to Settings > Apps > Airlearn > Storage.
- Tap on Clear Cache (not Clear Data, to keep your progress intact).

4. Restart the App:
Close the Airlearn app completely and reopen it to refresh the session.

5. Update the App:
Check if there’s an update available in your app store. Outdated versions sometimes have bugs affecting functionality.

6. Try a Simple Test Dialogue:
After greeting, try speaking simple, short phrases to check if AI responds better to clearer inputs.

If after trying these you still face the same issue, there might be a temporary problem on Airlearn’s side. Some users have reported similar issues recently, and the best support would be directly at [email protected] for ongoing troubleshooting4.

Would you like me to guide you through any of these steps? Or if you tried any of these already, please let me know which ones so I avoid repeating.

How to troubleshoot chat issues in Airlearn app?