Hi there! I'm sorry to hear that you're having trouble scanning lottery tickets and scratch-offs with the Ohio Lottery app. I’d be glad to help you figure this out.

To start off, could you let me know if you've already tried any specific steps to resolve this issue, such as restarting the app or checking if the app has the necessary permissions to access your camera? This information will help me guide you more effectively.

Here are a few things we can check together:

1. Camera Access: Make sure that the Ohio Lottery app has permission to access your camera. You can check this in your device’s settings under Privacy > Camera.

2. Update the App: Ensure that your Ohio Lottery app is up to date. Sometimes, issues like these can be resolved with the latest version of the app.

3. Environment Lighting: Make sure you are in a well-lit area when trying to scan tickets. Poor lighting can make it difficult for the app to read barcodes.

4. Barcode Condition: Check if the barcodes on your tickets are clean and undamaged. If they look worn or have scratches, they may not scan correctly.

5. Clear Cache: You might want to try clearing the app cache. This can sometimes help improve functionality. To do this, go to Settings > Apps > Ohio Lottery > Storage, and then tap on Clear Cache.

6. Restart Your Device: A simple restart of your device can often resolve minor glitches.

Once you’ve tried these steps, let me know if there's any improvement. If the issue persists, we can explore further options!