Hi there! I understand that when you download the Prequel app, it works initially, but the moment you select a style, the app freezes. Let’s work through this together.

To start, can you tell me if this freeze happens every time you pick a style, or just with certain ones? Also, is your internet connection strong and stable while using the app?

Meanwhile, here are some straightforward steps to try that often help with freezing issues on Android devices like yours running Android 12 with WebKit:

1. Restart Your Device: Sometimes a simple restart clears out temporary glitches.
2. Force Close Other Apps: Open your Recent Apps and swipe away other running apps to free up memory for Prequel.
3. Clear Prequel App Cache:
- Go to Settings > Apps > Prequel > Storage > Clear Cache.
Clearing cache removes temporary files without deleting your data.
4. Check for App Updates: Ensure you have the latest version of Prequel installed from the Play Store.
5. Try on Wi-Fi: Switch to a reliable Wi-Fi connection if you’re on mobile data, since effects may need downloads.
6. Reinstall the App: If none of the above works, uninstall Prequel, then download and install it again.

If you’ve done some of these already, let me know which ones, and we can dig deeper into settings or check if there might be device-specific issues.

Also, if you have screenshots or notes on exactly when it freezes, that could be helpful. If it still persists, contacting Prequel’s support directly within the app’s settings to send feedback with details is a good step, too.

Would you like me to guide you through any of these steps in detail?