Hi! I'm Grace Wilson from foodpanda support. Sorry to hear that your foodpanda app won’t open on your iPhone. Let’s get this sorted out together.

Can you tell me if the app crashes immediately when you tap it, or does it just stay stuck on a loading screen? Also, have you noticed any error messages?

In the meantime, here are some quick first steps we can try to get your app working again:

1. Force close the app if it’s running in the background: Double tap your Home button or swipe up from the bottom and pause, then swipe the foodpanda app off the screen.
2. Restart your iPhone to refresh system processes.
3. Make sure your iPhone is connected to a stable internet connection (Wi-Fi or cellular).
4. Check if the app needs an update:
- Open the App Store, tap your profile picture at the top right, and scroll down to see if foodpanda is listed under available updates. If yes, update it.
5. If still not working, try deleting and reinstalling the app:
- Touch and hold the foodpanda app icon until it wiggles, tap the “x” or “Remove App,” then reinstall it from the App Store.

Let me know how these go or if you already tried some of them, so I can help you further!

I already done this but still prob

Thanks for letting me know you’ve already tried closing, restarting, updating, and reinstalling the app. Since the basic steps didn’t help, let's dig a little deeper.

Could you tell me if you’re able to open the foodpanda website in your iPhone’s browser? This will help check if your account and network are okay.

Also, if the app opens partially, do you see any error messages or is it stuck on a certain screen?

Meanwhile, a few advanced checks we can try:

1. Clear app cache and data: iOS doesn’t have a direct cache clearing for apps, but reinstalling usually clears it. Since you’ve reinstalled, this should be covered.

2. Check for iOS updates: Go to Settings > General > Software Update and confirm your iOS version is the latest. Sometimes apps depend on the latest iOS features.

3. Network issues: Try switching from Wi-Fi to cellular data or vice versa. Sometimes, specific networks block app connectivity.

4. Account-related issues: Try logging out and back in if you can open the app at all. Or try logging in via browser (foodpanda.com) to verify your account is okay.

If these don’t work or if the app still won’t open at all, it could be a temporary server issue or bug on our side. In that case, I can escalate the problem with our technical team for further investigation.

Could you share what happens when you try these? That will help me guide you better.

How to contact Foodpanda customer support directly?

Hi again! If you want to contact foodpanda customer support directly, here are your main options:

1. In-app chat support: The easiest way is through the foodpanda app’s help center or customer service chat feature. If your app isn’t working, this might be tricky though.

2. Support email: You can email foodpanda’s support team at [email protected] or [email protected] for assistance.

3. Contact form on website: There is a contact form on the official foodpanda website where you can submit your query: foodpanda contact page

4. Social media and other regions: Foodpanda often supports communication through social media or dedicated country-specific contact pages, but the above methods are the most direct for general support.

If you can try reaching out via email or the contact form, you’ll be connected to a customer service representative who can provide further help with your app issue.

Would you like me to help draft an email for you to send, or guide you through the contact form?