Hi there! I understand that your Merge Studio game started crashing and won’t load after you unlocked the third character. Let’s work together to get this sorted out.

To start, could you let me know:
- Are you experiencing the crash right when you try to load the game, or after some time?
- Have you noticed if the crash happens only after unlocking the third character, or at other points too?
- Have you tried any steps already to fix this, like restarting the device or reinstalling the game?

In the meantime, here are some basic steps we can try to resolve this issue on your Android device:

1. Restart your device: Sometimes a simple reboot clears temporary glitches.
2. Close background apps: Free up system resources by closing any other apps running.
3. Clear the app cache:
- Go to Settings > Apps > Merge Studio app.
- Tap on Storage.
- Choose “Clear Cache” (not “Clear Data,” which removes game progress).
4. Check for app updates: Make sure Merge Studio is updated to the latest version from your app store.
5. Ensure you have enough free storage: Low space can cause crashes. Try freeing up some storage if it’s low.
6. Test your internet connection: A poor connection can sometimes cause loading issues; switch between Wi-Fi and mobile data to test.

If these don’t help, the next step would be to uninstall and reinstall the game—just make sure your game progress is backed up via your account or linked services (like Google Play Games) before doing that.

Let me know what you’ve tried or if you want help with any of these steps! We can also explore any specific error messages or behaviors you see.