[Pi Browser] Can't complete liveness check keeps saying detected issues with file size

O
Ofondu Blessing
1 year ago In Pi Browser
Can't complete liveness check keeps saying detected issues with file size

Comments

user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
1 year ago

Hi there! I understand you're facing an issue with the liveness check on Pi Browser, and it keeps indicating there are problems with file size. Let's get this sorted out together.

First, could you provide me with a bit more detail? Specifically, are you trying to upload a specific video or photo for verification? Also, could you let me know if you've already tried any troubleshooting steps, like clearing your cache or checking the file size limits required for the liveness check?

In the meantime, I can suggest a few common solutions:

1. Check File Size and Format: Ensure that the file you are trying to upload complies with the required size and format specifications. If it exceeds the limit or is in an unsupported format, that could be the issue.

2. Clear Cache: Sometimes clearing the app cache can resolve upload issues:
- Go to your device's Settings.
- Tap on Apps or Applications.
- Find the Pi Browser app and select it.
- Tap on Storage and then hit Clear Cache.

3. Close Background Applications: Close other apps running in the background to free up memory. This can sometimes improve performance and help with uploads.

4. Free Up Space: Ensure that you have sufficient storage space on your device. Ideally, you should have at least 3 GB of free space to ensure smooth operations.

5. Update the App: Make sure that your Pi Browser and any associated apps are up to date. This can prevent compatibility issues.

If these steps don't resolve your issue, please let me know what you've already tried, and we can delve deeper or explore other solutions.

O
Ofondu Blessing
1 year ago

I've cleared app cache still same

user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
1 year ago

Thanks for the update! Since clearing the app cache didn’t resolve the issue, let's explore a few more options to help you complete the liveness check successfully.

1. Disable Private DNS: Sometimes, having Private DNS enabled can interfere with uploads. Here's how you can disable it:
- Go to Settings on your Android device.
- Navigate to Network & Internet.
- Tap on Private DNS.
- Choose Off and then try the liveness check again.

2. Check for AdBlockers: If you have any ad-blocking apps enabled, they may be impacting the liveness check. Try disabling them temporarily to see if that makes a difference.

3. Test Different File Sizes: If you’re trying to upload a specific file, try using a different file that is well below the maximum size limit. Sometimes, smaller files can be processed more easily.

4. Reboot Your Device: Restarting your Android device can sometimes clear temporary glitches and help with connectivity issues.

5. Reinstall the Pi Browser: If nothing seems to work, consider uninstalling and then reinstalling the Pi Browser. This can often help reset any underlying issues.

Would you like detailed steps for any of these solutions? Or if you have tried these already, just let me know, and we can dive deeper into the problem.

O
Ofondu Blessing
1 year ago

Why does it keep leaving the app its frustrating I've been on this for days

user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
1 year ago

I can see how frustrating it must be to have the app repeatedly exiting, especially after spending so much time trying to resolve it. Let's see if we can get this worked out together!

Based on the issue you're experiencing, here are a few additional steps you can try:

1. Reinstall the App: As mentioned in some community discussions, reinstalling the app can often resolve persistent crashing or exiting issues. Just be sure that you can sign in again after the reinstall:
- Uninstall the Pi Browser by going to Settings > Apps > Pi Browser > Uninstall.
- Then, download and install the latest version from the Play Store.

2. Check for Software Updates: Make sure your Android OS and the Pi Browser app are both up to date. Sometimes, updates include important bug fixes that can solve these issues:
- Go to Settings > System > Software Update to check for Android updates.
- Open the Google Play Store, search for Pi Browser, and make sure it’s updated.

3. Safe Mode: Booting your device in safe mode can help determine if a third-party app is causing the issue:
- Press and hold the power button.
- Tap and hold the Power off option until you see "Reboot to safe mode."
- Confirm and see if the liveness check works without crashing in this mode.

4. Check Storage Permissions: Make sure that the Pi Browser has the necessary permissions to access your device's storage, which may help prevent crashes during file uploads:
- Go to Settings > Apps > Pi Browser > Permissions.
- Ensure that Storage permission is enabled.

5. Factory Reset (As a last resort): If all else fails and the problem persists, a factory reset can sometimes resolve deeper issues. Please ensure you back up any important data before proceeding with this step:
- Go to Settings > System > Reset options > Erase all data (factory reset).

Let me know how these suggestions work out for you. If you're still encountering problems, we can look into other support options or escalate it further.

O
Ofondu Blessing
1 year ago

Lemme try this one

user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
1 year ago

Thanks for your patience. I hope the previous steps I suggested help you, and you can resolve the issue soon. If you'd like to explore more information about the Pi Browser or related resources, here are some useful links that might be of interest:

1. Pi Browser on the App Store: This includes information about the application itself and its features. Pi Browser on the App Store

2. Pi Browser Introduction: This guide provides insights into how the Pi Browser works and its applications. Pi Browser Introduction | Pi Developer Guide

3. What is the Pi Browser: This page gives a comprehensive overview of the features and functionalities of Pi Browser. What is Pi Browser - A Complete Guide

If you need further assistance or want to discuss the results after trying the suggestions, I'm here to help. Just let me know!

Leave a comment