[Glam] Totally black screen on glam app all my other apps work ok it’s just glam app not working

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Nemesis
6 months ago In Glam
Totally black screen on glam app all my other apps work ok it’s just glam app not working

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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6 months ago

Hi there! I understand that when you open the Glam AI app on your iPhone running iOS version 26_1_0, you get a totally black screen while other apps work fine. Let's work through some steps to fix this.

First, I want to ask:
- Did the black screen start happening after an app update or iOS update?
- Have you tried closing the app completely and reopening it?
- Have you tried restarting your iPhone?

If you haven’t done these yet, let's start here:

1. Force Close and Reopen Glam AI App
- Swipe up from the bottom of your screen and pause near the middle (or double-click the Home button if your iPhone has one) to bring up the app switcher.
- Find the Glam AI app preview and swipe it up off the screen to close it.
- Then try reopening the app.

2. Restart your iPhone
- Press and hold the side button and either volume button until the “slide to power off” appears, then slide to turn off.
- Wait 30 seconds, then press and hold the side button again to turn it back on.
- Open the Glam AI app and check if it loads properly.

3. Check for App Update
- Open the App Store, tap your profile icon at the top right, scroll down to see pending updates. If Glam AI shows an update, install it.

4. Clear Glam AI Cache (if supported)
- Some apps have an option in their settings to clear cache/data. Open Glam AI’s settings if possible and look for this option. If you can’t access the app due to black screen, skip this.

5. Reinstall the Glam AI app
- Press and hold the Glam AI icon on your home screen, tap "Remove App" then “Delete App.”
- Go to the App Store and reinstall Glam AI. This can fix corrupted files causing the black screen.

6. Check Network Connection
- Though other apps work, sometimes network issues affect specific app content. Try switching from Wi-Fi to cellular data or vice versa and open the app.

If after these you still see a black screen, there might be a compatibility issue or bug specific to your device or iOS version. The Glam AI team is actively working on improvements, so it’s worth checking for app updates regularly.

Also, some users have found that tapping on the black screen and looking for an option like “open in browser” helps if the app relies on web content loading internally4.

Would you like to try these steps now? Let me know how it goes and if you encounter any issues along the way! Are you satisfied with the solution I provided so far?

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