Hi there! I understand that the Down Dog Yoga app is stopping its loading process at 20% on every device and for all accounts in your house, regardless of whether you’re on WiFi or 5G. That certainly sounds unusual, especially as it’s happening across multiple devices and accounts.

To help out, I want to ask a couple quick questions first:
- Have you tried clearing the app cache or storage on these devices yet?
- Did this issue begin recently after an update or any changes to your devices?
- Is this happening right when you open the app, or after you try to log in?

Meanwhile, here are some useful steps to try, starting from simpler solutions:

1. Clear Cache and Storage:
- On each Android device, hold the Down Dog app icon.
- Tap “App info” or “App settings.”
- Go to “Storage & cache.”
- First try “Clear cache.” If the problem persists, do “Clear storage” (this will log you out, so you’ll need to log in again).

2. Uninstall and Reinstall the App:
- Uninstall the Down Dog app from all devices.
- Reboot the devices.
- Reinstall the latest version of the app from the Google Play Store.
- Log back in and see if loading moves past 20%.

3. Check for Account or Server Issues:
- Sometimes, app loading issues affect multiple users if the app server is having problems. If you can, check the Down Dog support pages or social media for any announcements about outages or maintenance.

4. Network Settings and VPN:
- Since you tried different networks, it’s less likely a network block, but if any VPNs or proxies are enabled on your devices or network, try disabling them temporarily.

If clearing cache/storage and reinstalling the app don’t fix the loading stall, and it happens on all accounts and devices, it might be a broader issue like a backend server problem. In that case, I can escalate the issue to our technical team for deeper investigation.

Would you like me to guide you through clearing cache and storage first? Also, please let me know if you noticed any recent updates or changes before the problem started.

Looking forward to getting this running smoothly for you!