Hi there! It sounds like you're having trouble with the Healthy Benefits Plus mobile app, especially with Face ID not working. I can imagine how frustrating that must be! Let’s see if we can resolve this together.

First, could you let me know what exactly happens when you try to use the Face ID feature? For example, does the app not respond at all, or does it give an error message? Additionally, have you made sure that your Face ID settings are properly configured in your iPhone?

In the meantime, here are a few steps you can try:

1. Check Face ID Settings:
- Go to Settings on your iPhone.
- Scroll down and tap on Face ID & Passcode.
- Make sure that Face ID is set up for the app. You should see "Other Apps" listed and ensure Healthy Benefits Plus is enabled.

2. Reboot Your iPhone:
- Sometimes a simple reboot can fix glitches. Just power off your iPhone and turn it back on.

3. Update the App:
- Make sure you have the latest version of the Healthy Benefits Plus app. You can check this via the App Store and update if necessary.

4. Reinstall the App:
- If the issue persists, deleting the app and reinstalling it might help. Just long-press the app icon, select "Remove App," and then download it again from the App Store.

5. Log In Manually:
- If Face ID isn’t working, you can try logging in with your email and password.

Feel free to try these steps, and let me know how it goes! If you're still experiencing issues, we'll dig deeper together.