Hello! I understand that you recently participated in the double coins event for One State RP, spending €99.99, but you only received 9,000 coins. Let's look into this together.
First, could you please confirm if you have checked your transaction history to ensure that the purchase was successful? Sometimes there may be a delay in processing payments, which can affect the delivery of bonus coins.
Here are a few steps to help you troubleshoot:
1. Check Transaction Details: Look for any confirmation email regarding your purchase. Ensure that the payment went through successfully.
2. Wait for Processing: If everything seems fine on your end, it's possible that there’s a delay in processing the extra coins. This can sometimes happen during high-traffic events.
3. Contact Support: If you've waited and still haven’t received your coins, the next best step is to contact One State RP Support directly. You can email them at [email protected] and provide them with your purchase details for assistance.
4. Follow Up on Support Page: You can also check the support article related to not receiving extra coins here: Missing Coins FAQ.
If you've already done any of these steps or if there are more details you'd like to share, please let me know! I'm here to help.
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Daniel Otega
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Hello! I understand that you recently participated in the double coins event for One State RP, spending €99.99, but you only received 9,000 coins. Let's look into this together.
First, could you please confirm if you have checked your transaction history to ensure that the purchase was successful? Sometimes there may be a delay in processing payments, which can affect the delivery of bonus coins.
Here are a few steps to help you troubleshoot:
1. Check Transaction Details: Look for any confirmation email regarding your purchase. Ensure that the payment went through successfully.
2. Wait for Processing: If everything seems fine on your end, it's possible that there’s a delay in processing the extra coins. This can sometimes happen during high-traffic events.
3. Contact Support: If you've waited and still haven’t received your coins, the next best step is to contact One State RP Support directly. You can email them at [email protected] and provide them with your purchase details for assistance.
4. Follow Up on Support Page: You can also check the support article related to not receiving extra coins here: Missing Coins FAQ.
If you've already done any of these steps or if there are more details you'd like to share, please let me know! I'm here to help.