Hi there! I understand you’re having trouble logging into the Medela Family app on your iPhone, and you’re seeing an alert message saying, “Something went wrong. Try again later.” Let’s work through this together.

To start, could you please tell me if this started happening suddenly, for example, after an app update? Also, are you connected to Wi-Fi or using cellular data when trying to log in? This info will help me guide you better.

Meanwhile, here are some steps we can try to resolve this:

1. Restart your iPhone: Sometimes a quick reboot clears temporary glitches that might be causing the login error.
2. Check for app updates: Open the App Store, go to your profile, and check if there’s an update for Medela Family. Installing the latest version can fix issues.
3. Force close and reopen the app: Swipe up from the bottom and hold (or double-click the Home button if your iPhone has one), then swipe up on the Medela Family app to close it fully. Open it again and try logging in.
4. Check your internet connection: Make sure your connection is stable. You might try switching from Wi-Fi to cellular data or vice versa.
5. Log out and back in (if possible): Since you’re logged out already, try again after some time in case the issue is temporary on the server side.
6. Delete and reinstall the app: If the above don’t work, uninstall Medela Family, then reinstall it from the App Store. This can clear corrupted files that may cause login errors.

If you have already tried any of these, please let me know which ones so I don’t repeat them and can suggest other steps.

Do you want me to walk you through any of these steps? Also, once you try them, please tell me how it goes!

This started happening this afternoon. I’ve only been using the app for a couple days so it’s the newest version installed. I have already tried all of the steps above and my partner has also downloaded the app on his android phone and it’s the same problem.

Thank you for sharing those details—it’s helpful to know this started just this afternoon and that your partner using an Android device is experiencing the same issue. This suggests the problem might be on the Medela Family app’s server side or a broader service disruption rather than an issue specific to your device or app version.

Since both the iOS and Android latest versions show the error despite reinstalling and standard troubleshooting, it’s likely a temporary backend issue that Medela is aware of and working to resolve.

I checked recent discussions and community posts, and there are similar reports of login problems affecting multiple users around this time, though no official notice yet. This makes it very probable the login servers or authentication service is temporarily down or undergoing maintenance6 7.

Here’s what I recommend next:

1. Wait and try again later: Often these server-side issues are resolved within a few hours.
2. Check Medela’s social media or official website for any announcements about outages or scheduled maintenance just to stay informed.
3. If the problem persists beyond 24 hours, please reach out directly to Medela support at [email protected] with details. They can provide more insight or updates on the resolution timeline.

Meanwhile, if you want, I can also guide you through checking any network or device settings just to rule out anything local, but given both devices and OS versions are affected, it’s almost certainly not on your end.

Would you like me to help you verify network or app permission settings on your iPhone in the meantime? Also, let me know if you want assistance drafting an email to Medela support.

Are you satisfied with this plan for now?

The app logged me out and when trying to log in it says Alert - Something went wrong. Try again later