[Medela Family Allaitement Bébé] App crashing after update

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Avalon Rodrigues
App crashing after update

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Emily Roberts

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7 months ago

Hi! I understand your Medela Family app is crashing after the October 2023 update on your iPhone running iOS 18.6.2. Let's work together to get this sorted out.

To start, could you let me know if the app crashes immediately when you open it, or does it happen during a specific action? Also, have you tried any steps like restarting your phone or reinstalling the app already?

In the meantime, here are some steps that often help with app crashes after an update:

1. Restart Your iPhone
Sometimes, a simple restart can clear out temporary glitches after an update. Hold the power button and slide to power off, then turn it back on.

2. Check for App Updates
Although you mentioned the issue started after the last update, sometimes another quick fix update is released soon after. Open the App Store, tap your profile icon, and scroll to see if any update is available for Medela Family.

3. Reinstall the App
If you haven't yet, try deleting the app and reinstalling it. This can fix corrupted files that cause crashes. Just press and hold the app icon, tap 'Remove App,' then go to the App Store and download it again.

4. Check iOS Version Compatibility
Make sure your iOS 18.6.2 is fully updated or compatible with the latest app version. Sometimes, apps require the latest iOS updates to function properly.

5. Clear App Cache (If Available)
iOS doesn't provide a direct option to clear cache like Android, but reinstalling the app essentially does this.

If none of these solve the problem, there might be a bug related to the recent update. The Medela team usually works quickly on bug fixes, so checking their official update notes or website can give insight into known issues.

Please try these steps and tell me what happens, so we can dig deeper if needed. Are you comfortable trying these now?

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