Hi there! I see your Medela Family app is crashing right after you updated it on your iPhone (iOS 18.6.2), and it won't stay open. Let's work through that together.

First, to clarify, does the app crash immediately the moment you tap to open it, or does it start loading and then close? Also, have you tried any fixes like restarting your phone or reinstalling the app yet?

In the meantime, here’s a simple step-by-step we can try:

1. Restart your iPhone: Sometimes a simple reboot can clear temporary glitches.

2. Check for any new app updates: Sometimes the latest update might have a patch fixing the crash. You can do this in the App Store by going to your account and seeing if there’s a pending update for the Medela Family app.

3. Reinstall the app: Delete the Medela Family app from your iPhone, then go back to the App Store and reinstall it. This often clears any corrupted files causing the crash.

4. Ensure iOS is up to date: You mentioned iOS 18.6.2, which is quite recent, but it’s good to double-check your software is fully updated via Settings > General > Software Update.

5. Check storage space: Low storage can cause apps to misbehave. Head to Settings > General > iPhone Storage and ensure you have enough free space.

If after trying these steps the app still crashes immediately, there may be a known issue with the update itself that requires a fix from our developers. In that case, I can guide you on how to escalate the matter so our technical team can assist you more directly.

Let me know what you’ve tried so far or if you want help going through these steps!

Crashes straight away before Home Screen

Thanks for the extra detail—so the Medela Family app crashes immediately and won’t even reach the Home Screen on your iPhone with iOS 18.6.2. Let’s try a few focused steps specific to this behavior:

1. Force close the app and restart the phone:
- Double-click your Home button or swipe up and pause (depending on your iPhone model) to see your open apps.
- Swipe the Medela Family app off the screen to close it fully.
- Then power off your iPhone completely and turn it back on.

2. Reinstall the Medela Family app:
Since the issue happens right at launch, deleting and reinstalling may fix corrupted files from the update. To do this:
- Tap and hold the app icon until it jiggles, then tap the "X" or “Remove App” to delete it.
- Open the App Store, search for “Medela Family,” and download it fresh.

3. Check iPhone storage and permissions:
- Go to Settings > General > iPhone Storage, and make sure you have enough free space (at least a few hundred MB).
- Also check Settings > Privacy > Microphone & Camera (if used by the app) to ensure Medela Family has access if needed.

4. Try running the app with no Bluetooth device connected:
Since the app integrates with pumps and trackers, sometimes a device trying to connect on app launch can trigger crashes. Ensure any connected Medela device is powered off or disconnected before opening the app.

5. Look out for app updates or announcements:
Sometimes, widespread crashes after updates are temporary bugs. You might want to check the Medela Family app page in the App Store or their official support channels for any notices or pending fixes.

If after these steps it still crashes immediately, it could be due to a known bug with this version of the app on iOS 18.6.2. In that case, I recommend reaching out directly to Medela’s support team via [email protected] so they can log your issue and work on a fix.

Would you like me to walk you through the reinstall process step-by-step? Or have you already tried reinstalling and still see the same crash?