Hi there! I hear that the photos are not loading in your SmartNews app on your Mac running OS X 10.15.7. Just to make sure I understand fully, is it only the photos in reports or articles that won’t load, or is the entire app having loading issues?

Meanwhile, here are a few simple steps you can try that often resolve photo loading problems:

1. Check Your Internet Connection: Make sure your Mac is connected to a stable Wi-Fi or wired network. If possible, switch between Wi-Fi and cellular hotspot to see if photos load with a different connection.

2. Refresh the SmartNews App: Completely close the SmartNews app and then reopen it to reload the content.

3. Clear the App Cache: Since you’re on Mac, try quitting the app, then clearing the cache. Sometimes cached data can cause loading glitches.

4. Update Your App: Make sure you have the latest version of SmartNews installed. Outdated versions might have bugs impacting image loading.

If none of these work, I can walk you through resetting settings or checking for account-related issues. Let me know if you’ve tried any of those already or if you need detailed steps on any of these!

The app worked fine until a couple days ago. The articles load but the pictures in the articles don’t. For instance the Golden Globe awards pics

Thanks for the extra details! Since the articles load but the pictures like the Golden Globe awards images aren't showing up, this points toward a few possible issues such as network-related blocks or cached data problems.

Let me guide you through some targeted steps:

1. Switch Network Connections: Sometimes, certain internet service providers (ISPs) or Wi-Fi networks may block access to SmartNews image servers, causing pictures not to load. Try switching to a different Wi-Fi network or use your phone's hotspot to see if the images appear.

2. Clear Cache and Restart App: Cached data might be corrupted. Since you're using a Mac app, try quitting SmartNews, and then clear any stored cache or temporary files related to the app if possible. Unfortunately, Mac apps sometimes don't have a direct "clear cache" option like mobile apps, but restarting your Mac can help clear temporary files and network connections.

3. Check for App Updates: Verify that your SmartNews app is up-to-date via the Mac App Store.

4. Reset Location or Regional Settings in the App: Sometimes changing or resetting your zip code or region in the app's settings may help refresh content, including images.

5. Restart Your Mac: A device restart can help apply updates, refresh network connections, and clear temporary glitches.

If after these steps the images still don’t load, it might be due to ongoing server issues or blocks by your ISP. You could try contacting [email protected] for advanced help or check if there are any known outages at SmartNews currently.

Here’s a helpful article from SmartNews support that mentions issues with image loading and network-related causes: SmartNews Help - Article Not Loading [3].

Would you like me to help you step-by-step through any of these, or do you want to try these and update me?