Hi there! I’m Benjamin Carter, happy to help you get your SmartNews app working again on your Kindle running Android 9. Could you tell me a bit more about what exactly is happening with the app? For example, does it fail to open, crash after opening, or fail to load news? Any details you provide will help me guide you better.
In the meantime, here are some initial troubleshooting steps we can try:
1. Check Network Connection: Make sure your Kindle is connected to the internet. Try switching between Wi-Fi and cellular data if possible to rule out connectivity issues.
2. Restart the App: Close SmartNews completely (make sure it’s not running in the background) and then reopen it.
3. Clear Cache: Sometimes cached data can cause glitches. - Go to Settings > Apps > select SmartNews > Storage > tap Clear Cache.
4. Update the App: Open the Amazon Appstore or Google Play Store on your Kindle and check if there’s an update available for SmartNews. Keeping the app updated resolves many bugs.
5. Restart Your Device: Hold down the power button and restart your Kindle completely.
If you’ve already tried any of these, please let me know which ones, and if there are any error messages or specific behaviors. I can then take you to more advanced steps or check for known incidents affecting the app.
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Benjamin Carter
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Hi there! I’m Benjamin Carter, happy to help you get your SmartNews app working again on your Kindle running Android 9. Could you tell me a bit more about what exactly is happening with the app? For example, does it fail to open, crash after opening, or fail to load news? Any details you provide will help me guide you better.
In the meantime, here are some initial troubleshooting steps we can try:
1. Check Network Connection: Make sure your Kindle is connected to the internet. Try switching between Wi-Fi and cellular data if possible to rule out connectivity issues.
2. Restart the App: Close SmartNews completely (make sure it’s not running in the background) and then reopen it.
3. Clear Cache: Sometimes cached data can cause glitches.
- Go to Settings > Apps > select SmartNews > Storage > tap Clear Cache.
4. Update the App: Open the Amazon Appstore or Google Play Store on your Kindle and check if there’s an update available for SmartNews. Keeping the app updated resolves many bugs.
5. Restart Your Device: Hold down the power button and restart your Kindle completely.
If you’ve already tried any of these, please let me know which ones, and if there are any error messages or specific behaviors. I can then take you to more advanced steps or check for known incidents affecting the app.
Does this sound okay to start with?