[SmartNews] Black screen

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Linda
11 months ago In SmartNews
Black screen

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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11 months ago

Hi there! I see you're encountering a black screen issue with the SmartNews app on your iPhone running iOS 18.5. Let's try to get this sorted out together.

To start, could you tell me if this black screen appears immediately when you open the app, or does it happen after some loading? Also, have you tried switching between Wi-Fi and cellular data to rule out any connection issues?

Meanwhile, here’s a straightforward fix we can try right away:

1. Reinstall the SmartNews app
- Press and hold the SmartNews app icon on your home screen until it starts to jiggle.
- Tap the 'X' to uninstall the app.
- Go to the App Store, search for SmartNews, and reinstall it.

Sometimes a fresh install clears up display issues like a black screen.

If this doesn't resolve it, we can look into checking your network connection, making sure your app is updated, and verifying if there’s any deeper app or device setting causing this.

Let me know if the black screen shows up after reinstalling or if you’ve already tried that!

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