Hi! I’m Benjamin Carter. I understand you’re having trouble downloading the SmartNews app on your iMac. I’m here to help you get that sorted out. To start off, could you tell me a bit more about what happens when you try to download? Are you seeing an error message, or does the download not start at all?

In the meantime, here are some initial steps tailored for your iMac running OS X 10.15.7 that often help resolve app download problems:

1. Restart your iMac: Sometimes, a simple restart can clear temporary glitches that block downloads.
2. Check your internet connection: Make sure you have a stable Wi-Fi or wired connection. If possible, try switching between different networks to rule out connectivity issues.
3. Check for available system updates: Go to the Apple menu > System Preferences > Software Update. Installing any pending macOS updates can improve compatibility.
4. Sign out and back into the App Store: Open the App Store app, click on your name at the bottom of the sidebar, then sign out. Sign back in and try downloading the SmartNews app again.
5. Check storage space: Make sure your iMac has enough free space for the app download and installation. You can check this in About This Mac > Storage.

If after these you still can’t download the app, let me know what exactly happens or any messages you see. That will help me guide you further. Also, just to double-check, are you trying to download SmartNews directly from the Mac App Store?

Looking forward to your reply!