Hi! I understand you’ve been trying to reach MetaTrader 5 customer service without success for the last couple of days. That can definitely feel a bit worrying. Just to clarify, are you having trouble getting a response through the app’s built-in support chat, email, or another channel? Also, have you tried any troubleshooting on the app itself while waiting for customer support?

Meanwhile, here are a few steps that might help you move forward with your MetaTrader 5 app issues:

1. Restart the app: Fully close the MetaTrader 5 app on your Android 10 device, then reopen it. This can clear minor glitches that might block normal app functions or support access.

2. Clear app cache and data:
- Go to your device Settings > Apps > MetaTrader 5
- Tap on Storage, then click Clear Cache first.
- If issues persist, you can also Clear Data (this will reset app settings but not your account).
This often improves app responsiveness and may help with sending support requests3.

3. Check your internet connection: A stable and fast connection is needed for the app to communicate with servers and for chats/emails to send properly.

4. Update the app: Make sure you have the latest MetaTrader 5 version from the Google Play Store to benefit from bug fixes and improvements.

5. Use alternative contact methods: If you’re not getting a reply within the app, try sending an email directly to their official support at [email protected].

If you would like, I can help guide you through these steps or check if there are known server issues currently affecting support response times. Just let me know! Are you able to share what specifically you needed help with in MetaTrader 5? That way I can assist more directly while we sort out contacting customer service.

Are you satisfied with the solution I provided so far?

They have been chatting with me on WhatsApp but nothing in the last 2 days. No reply to my questions

Thanks for clarifying that you’ve been chatting with MetaTrader 5 customer support via WhatsApp but haven’t received replies for the last two days. That narrows things down a bit.

From what I’ve seen, sometimes WhatsApp-based support for MetaTrader can face delays due to heavy request volumes or system issues with their messaging integration. Since this seems like a direct support channel on WhatsApp, here’s what I suggest:

1. Check your WhatsApp connection and notifications:
- Make sure your WhatsApp is online and can send/receive other messages normally.
- Verify that the chat with MetaTrader 5 support isn’t muted or archived by accident.

2. Try reaching out through alternative support methods:
Since WhatsApp support may be delayed or temporarily unresponsive, consider sending a detailed email to MetaQuotes support at [email protected]. This is their official support email, so you might get a faster response.

3. Double-check if there are MetaTrader 5 server-related issues:
Sometimes, support delays or lack of replies correspond to service disruptions on MetaTrader’s side. Unfortunately, I don’t have any current reports about widespread outages, but it’s worth keeping an eye on MetaTrader official forums or status pages.

4. If urgent, try support via the MetaTrader 5 mobile app itself or through your broker:
Some brokers provide their own support for MT5-related issues via chat or email, which can be quicker than waiting on the MetaQuotes general support line.

If you want, I can help you draft a clear message to send to [email protected] or guide you through using the app’s internal support features. Could you also tell me what specific questions or issues you were trying to get help with via WhatsApp? This way, I might assist you directly while the support team is unresponsive.

Does this sound like a good plan? Are you satisfied with the solution I provided so far?

I am trying to pay another fee to get my withdrawal out of my account. Now that they are not responding I feel like they are scamming me for more money!

I completely understand how concerning this situation sounds, especially when you’re being asked to pay another fee in order to withdraw your funds and then not getting any clear communication. Let me clarify a few important points that might help you here:

1. MetaTrader 5 is just a trading platform, not a broker or financial institution. This means MetaTrader 5 itself doesn’t manage your money or withdrawals—those are handled by the brokers you trade with through the platform. Unfortunately, some unscrupulous brokers misuse the MT5 name or software to scam users by asking for extra fees or not processing withdrawals properly1.

2. Advance fee scams (being asked to pay a fee before withdrawing) are a common red flag. Genuine brokers usually disclose all fees upfront and do not demand sudden unexpected payments to release your money. Requests for “extra fees to unlock withdrawal” can be a strong indicator of a scam2.

3. If your current support contact has gone silent and you’re being pressured for more money, it is best to stop any further payments immediately. Also, avoid sharing any additional personal or financial info with the current contact until you verify their legitimacy.

Here’s what I recommend you do next:

- Verify your broker: Check if your broker is regulated by a recognized financial authority. Most regulated brokers have websites, official support emails, and contact numbers you can verify independently. If you cannot confirm this, be very cautious.

- Contact MetaTrader 5 official support at [email protected] and explain your situation, including the broker’s name and the request for additional fees. While MetaTrader 5 doesn’t control brokers, they do investigate fraudulent behavior linked to their platform.

- Report the suspicious broker or contact to your local financial regulatory authority so they can take action if this is a scam.

- Do not send any more money unless you are absolutely sure your broker is legitimate and the fees are official and disclosed.

If you want, I can help you draft an email to MetaQuotes or guide you on how to check the broker’s regulatory status. Also, feel free to share the broker’s name here, and I can help you check its legitimacy based on available info.

Are you satisfied with this guidance? I’m here to help you take the right next steps safely.

I don't know the brokers name

Got it! To help you identify your broker’s name within the MetaTrader 5 app on your Android device, here’s a straightforward way to find it:

1. Open the MetaTrader 5 app on your Android device.

2. Go to the “Settings” tab usually found at the bottom right of the screen.

3. In Settings, look for “Accounts” or “Trade Accounts”—tap on it.

4. Here you should see your connected trading account(s). If you tap on your account, it should display details including the broker’s name and server you are connected to.

5. Another place to check is the login screen when you first open the app: it usually shows the broker’s name or server along with your account number.

If you want a visual guide, there are helpful videos showing this process on YouTube, like this one: "How to find your broker on MetaTrader 5 (Step by Step)"3.

Once you find your broker’s name, you can verify if it’s regulated and legitimate. If you want, I can guide you through that checking process next.

Let me know if you find the broker name or if you want additional help with these steps!

Are you satisfied with this solution so far?

The broker name it Reverie Markets Ltd. I sent them a email about my problem

Thanks for sharing the broker name, Reverie Markets Ltd. Since you’ve already sent them an email about your withdrawal and fee issues but haven’t heard back, it’s good to take some extra precautions.

Here’s what I suggest next:

1. Wait for their official response: Brokers sometimes take a day or two to reply, but since you’ve waited two days without replies and with fee requests causing concern, it’s important to remain cautious.

2. Verify Reverie Markets Ltd’s legitimacy: I couldn’t find definitive or well-known regulatory information about Reverie Markets Ltd linked to MetaTrader 5 or financial watchdogs. This makes it essential to independently verify if they are regulated by trusted authorities like the FCA (UK), CySEC (Cyprus), ASIC (Australia), or similar. Legitimate brokers usually show this information clearly on their website.

3. Avoid making any more fee payments: Since your suspicion is raised around extra fees required to process withdrawal, do not pay further fees until you confirm your broker’s authenticity.

4. Report your concerns to MetaQuotes support: Email [email protected] explaining the situation, including the broker’s name (Reverie Markets Ltd) and the suspicious fee requests you received. While MetaTrader 5 does not control brokers, they do monitor scam reports associated with their platform.

5. Consider reporting to financial authorities: If you confirm Reverie Markets Ltd is not properly regulated, file a complaint with your country’s financial regulator or consumer protection agency.

6. Consider contacting your payment provider: If you paid any fees, check with your bank or payment service about disputing the charges if you suspect fraud.

If you want, I can help draft the email to MetaQuotes or guide you on how to verify broker regulation. Just let me know!

Are you satisfied with this plan so far?