Hi there! I understand you're getting a "coin not found" message when trying to identify coins with the CoinSnap app. Let's dig into this together to figure out what's causing it.

Could you share a bit more about the issue? For example:
- Are all types of coins showing this message, or only certain ones?
- Are the coins clearly visible in the photos you're taking? (Good lighting and focus can really help.)
- Have you tried retaking the photos as suggested?
- Have you verified that your app is updated to the latest version?

Meanwhile, here’s a step-by-step approach to troubleshoot this issue:

1. Check Lighting and Photo Clarity: Make sure the coin is well-lit and in focus when you snap a picture. Shadows or blurriness can prevent accurate recognition.

2. Retake the Photo Carefully: Try to center the coin and avoid background clutter or reflections.

3. Update the App: Sometimes identification databases improve with app updates, so double-check that your CoinSnap app is up to date.

4. Check Internet Connection: Since the app may need to query online databases, ensure you have a stable internet connection.

5. Test With Different Coins: Try identifying a few different coins to see if some are recognized — this can help pinpoint if the problem is with all coins or just specific ones.

6. Verify App Settings: Sometimes accessibility or camera permissions might affect the app's ability to work properly. Checking permissions in your Windows settings might help.

If after these steps you're still facing the same problem consistently, it might be related to the coin database itself or some technical issue on our end, in which case I can escalate this to our support team to look deeper.

Could you please tell me which coins you were trying to identify? That might help me understand better if the issue is with specific coin types.

Looking forward to your response!