Hi there! I understand how frustrating it can be when you can't log into your account. Let's work together to figure this out.

Could you please tell me what happens when you try to log in? For example, are you seeing any error messages? And have you checked if your username and password are correct? This information will help me assist you better!

I only get a screen to buy the app no log on screen

Thank you for clarifying that you're seeing a purchase screen instead of the login screen for CoinSnap. Let's see if we can sort this out together!

This might be happening due to a couple of reasons. Here’s what we can try:

1. Check for App Updates: Make sure that your CoinSnap app is fully updated. Sometimes, older versions can cause issues. Go to your app store, check for updates, and install if available.

2. Reinstall the App: If updating doesn’t solve the issue, try uninstalling and then reinstalling the CoinSnap app. This often clears up any glitches related to the interface. Your account is safe as it’s linked to your Apple ID or Google account, so you won’t lose any data during uninstallation.

3. Clear App Cache (if applicable): If you're using the app on a browser, try clearing your browser's cache. This can sometimes kick-start the login process. You can do this by going into your browser settings.

4. Log In via Different Platform: If you're on a Windows device, see if you can log in through a different platform, like a mobile device or tablet. This can help us determine if it’s a device-specific issue.

5. Check Registration Email: Sometimes users accidentally create multiple accounts. Check your email for any account registration or login prompts from CoinSnap to ensure you're using the correct credentials.

If the above steps don’t work, there could be an issue with the app itself. In that case, I recommend getting in touch with CoinSnap's support directly at [email protected] for further assistance.

Are any of these options something you would like to try?