Hi there! I understand that the B-hyve app is just spinning and not connecting for you. Let's work together to sort this out. Could you please provide a bit more detail? For instance, are you trying to connect a new device, or is it an existing device that has suddenly stopped working? Also, are you close to your B-hyve device and using the correct Wi-Fi network?

While we figure that out, here are some steps you can try:

1. Check Your Connection: Ensure your smartphone is connected to the same Wi-Fi network as your B-hyve device. Sometimes, if multiple networks are available, it can get confusing.

2. Restart Your Devices: Turn off your router/modem and phone for about 10 seconds, then turn them back on. This can help refresh your connection.

3. Update Wi-Fi Settings in the App:
- Open the B-hyve app.
- Tap on “My B-hyve” at the lower left-hand corner.
- Select “Devices” and choose the device you’re having trouble with.
- Tap on “Update Wi-Fi Settings” and ensure you select your Wi-Fi network, then enter your Wi-Fi password to reconnect.

If it still doesn’t resolve the issue after trying these, we can explore additional troubleshooting steps, such as ensuring your network is broadcasting a dedicated 2.4 GHz signal, which is often used for IoT devices.

Let me know how it goes! Are you satisfied with the initial steps, or do you want to dive deeper into this problem?

app won’t do anything but spin

Thanks for your patience! Since the B-hyve app is still just spinning and not responding, let's try some additional troubleshooting steps to help get things back on track.

1. Force Close the App: Double-click the home button (or swipe up from the bottom for newer iPhones) to see your app switcher, then swipe up on the B-hyve app to force close it. After that, reopen the app to see if it still spins.

2. Reboot Your iPhone: Sometimes, a simple reboot can resolve glitches. Hold down the power button and swipe to turn off your iPhone. Once turned off, wait a few seconds, then turn it back on.

3. Reboot Your B-hyve Device:
- Unplug your B-hyve device from its power source and wait for about 30 seconds.
- Plug it back in and wait for it to fully reboot. This can help reset any connection issues.

4. Check the Wi-Fi Connection: Ensure your Wi-Fi is functioning correctly. You might want to try connecting another device to the same network to verify that it’s working.

5. Reinstall the B-hyve App: Sometimes, reinstalling the app can fix persistent issues. Delete the B-hyve app from your iPhone and reinstall it from the App Store.

If you still have no luck after trying these steps, it may be worthwhile to check for broader connectivity issues or possible error codes from the B-hyve device itself. You can find helpful troubleshooting tips on this page or visit this user forum for more insights.

Please let me know how it goes or if you want further assistance! Are you satisfied with the steps so far?

i hav done all the things suggested and the app just continues to spin

I appreciate your patience, and I'm here to help you. Since you've already done the initial troubleshooting steps and the app is still just spinning, let's explore a few more advanced options.

1. Check for App and iOS Updates: Make sure both the B-hyve app and your iPhone's operating system (iOS) are up to date. Sometimes an outdated app or iOS version can cause connectivity issues. You can check for app updates in the App Store and update your iPhone by going to Settings > General > Software Update.

2. Verify Network Settings: If you have prompted various devices on your network, turning off or resetting your router temporarily can clear hiccups that may affect app connectivity. Make sure the router is set to allow devices to communicate with each other; sometimes, settings can be inadvertently altered.

3. Device Compatibility Check: Ensure your B-hyve device is compatible with your app version and iOS version. Sometimes issues may arise if there are changes to either the app or device firmware that aren’t reflected in the other.

4. Explore Alternative Devices: If you have access to another phone or tablet, try downloading the B-hyve app there. This will help us determine if the issue is specific to your iPhone or more generalized.

If these steps do not resolve the issue, there could be a deeper underlying problem that might require further assistance. You can visit the Orbit Community for discussions and potential solutions from other users that may have experienced similar issues with the B-hyve app here or this topic on apps not responding.

I can also escalate this issue to our technical support team if needed. Just let me know how you'd like to proceed! Are you satisfied with the next steps provided?