Hi there! I see you’re having trouble connecting your B-hyve app to the servers. Could you tell me a bit more about when this happens? For example:

- Are you able to open the app but just get the “unable to connect” message?
- Or does it happen during setup or after using the app for a while?
- Also, do you know if your Wi-Fi network is on a 2.4 GHz band? B-hyve generally requires 2.4 GHz Wi-Fi to connect properly.

This info will help me tailor the best steps for you. Meanwhile, let’s start with a few basic checks:

1. Check Internet and Wi-Fi:
Ensure your Windows device is connected to the internet and to the correct Wi-Fi network — specifically, confirm it is a 2.4 GHz network if your router uses dual bands (2.4 GHz and 5 GHz).

2. Bluetooth and Permissions:
Make sure Bluetooth is enabled on your PC and the app has all necessary permissions to access network and Bluetooth.

3. Update the App:
Verify that the B-hyve app is updated to the latest version.

4. Restart Devices:
Restart your Windows device and the B-hyve controller/device itself to refresh the network connection.

5. Wi-Fi Password:
Double-check the Wi-Fi password entered in the app matches your network’s current password.

If after these steps the problem persists, we can dig deeper into network configurations or possible server outages. Let me know what you’ve tried so far or any error details you see!

Would you like me to guide you through any of these steps?

I uninstalled the app and tried to reinstall and it will not let me connect to my sprinkler box. It has been working fine until today since October 2025.

Thanks for sharing those details! Since you’ve already uninstalled and reinstalled the B-hyve app and are now unable to connect to your sprinkler box—something that was working fine until recently—let’s troubleshoot with some targeted steps:

1. Power Cycle the Controller:
Unplug your sprinkler controller from power for about a minute, then plug it back in. This can clear temporary issues inside the device.

2. Check Wi-Fi Connection & Band:
Confirm that your Windows PC is connected to the sprinkler controller’s Wi-Fi network during setup (usually a network starting with B-hyve-...). Also, make sure your home Wi-Fi router is broadcasting a 2.4 GHz signal, not just 5 GHz, since the controller connects to 2.4 GHz networks only.

3. Bluetooth & Location Permissions:
Sometimes, the app requires Bluetooth and location services enabled on your device to identify the sprinkler box. On your Windows machine, enable Bluetooth and allow location access if prompted.

4. Remove Old Controller Connection from App:
Since you reinstalled the app, check if your controller is already listed there. If yes, remove or “forget” the device in the app, then try pairing again from scratch.

5. Network Passwords and Credentials:
Double-check you’re using the correct Wi-Fi password in the app and controller setup.

6. Factory Reset (if acceptable):
If none of the above works, consider performing a factory reset on the sprinkler controller, which will clear any saved network information. Instructions may vary based on your model, but usually involve pressing and holding a button on the controller. Let me know the model if you’d like me to guide you through this precisely.

7. App and Firmware Updates:
Even though you reinstalled, confirm the app is the latest version. Also, if you can access the controller menu somehow, check for firmware updates.

To explore any of these steps in detail or if you’d like me to guide you through a factory reset based on your model, just let me know! It could also help if you tell me the exact model of your sprinkler controller.

Here are some useful resources from Orbit and users for connection issues that might be relevant:
- Troubleshooting pairing steps PDF
- Official Orbit support with Wi-Fi/Bluetooth connection issues
- Reddit discussions on similar connection problems

Are you comfortable trying these steps, or would you like me to guide you through any specific part?

I am trying to create a new account on my phone and it will not progress past the creat account.

Thanks for letting me know you’re having trouble creating a new account on your phone with the B-hyve app. To help get a clearer picture, could you tell me:
- At which exact point does the process stop? Is the “Create Account” button unresponsive, or do you get an error message?
- Are you using an Android or iPhone? And what version of the OS?
- Have you tried creating the account using a different email address or internet connection (like switching from Wi-Fi to cellular data)?

In the meantime, here are some steps that commonly help with account creation issues in the B-hyve app:

1. Check Internet Connection:
Ensure your phone has a stable internet connection—switch between Wi-Fi and mobile data to rule out network issues.

2. Verify Email Format and Password:
Double-check that your email address is entered correctly and your password meets the app’s requirements (such as length and character types).

3. Update or Reinstall the App:
Make sure you have the latest version of the B-hyve app installed. You mentioned reinstalling earlier, but sometimes clearing the app cache (on Android) before reinstalling helps. On iPhone, just a clean reinstall usually suffices.

4. Restart Your Phone:
Sometimes a simple restart of your phone can clear glitches preventing account creation.

5. Try Creating an Account on the Web (if available):
Although B-hyve primarily uses the app, check if the website offers account creation as an alternative route.

6. Avoid Special Characters:
Avoid using special characters or spaces in the username or password fields during signup.

If the app still won’t progress past the account creation screen, it might be related to a temporary server issue or a bug. You can watch this walkthrough video on creating a B-hyve account to ensure the right steps: How to Create a new account in the Bhyve app - YouTube

Also, if you want, I can check if there are any known ongoing issues with B-hyve accounts or servers right now. Would you like me to do that?

Let me know how these first steps go or if you want me to guide you through anything more specific!

the "Create Account" button unresponsive,

Thanks for clarifying that the "Create Account" button in your B-hyve app is unresponsive. This issue has been reported by other users recently and may point to a temporary server outage or app-side problem affecting account creation1.

Here’s what I suggest to try next:

1. Check Server Status:
Sometimes the B-hyve servers that handle new account creations experience downtime. You might want to wait a little while (usually under an hour) and try again later.

2. Switch Network Connection:
Try creating the account while connected to a different network. For example, switch from Wi-Fi to cellular data or vice versa. This can rule out network-related restrictions.

3. Force Close and Reopen the App:
Completely close the B-hyve app on your phone — swipe it away from recent apps — then reopen it and try again.

4. Clear App Cache (Android) or Reinstall (iOS):
If you’re on Android, go to your phone’s settings > Apps > B-hyve > Storage and clear cache and data, then reopen the app to try again. On iPhone, uninstall and reinstall as you did before.

5. Try Creating Account on Another Device:
If possible, try using a different phone or tablet to create the account to see if it’s device-specific.

6. Wait and Monitor Updates:
Since this seems like a backend issue affecting multiple users, keeping an eye on Orbit’s official support channels or Reddit r/BHyveOrbit community might give updates on when this is fixed.

If none of these help after a few hours, you can reach out to Orbit’s support team directly at [email protected] for official updates or account help.

Would you like me to help you with any of the steps above or check for any new updates?

Is there an issue with the app? I cannot login or create a new account on any server?

Thanks for your patience. Based on recent reports and search results, it does appear that some users have experienced widespread B-hyve app login and account creation issues starting around October 2023 and continuing into 20261. Users have reported being suddenly logged out, unable to log back in, or receiving errors when creating new accounts. Some accounts even appeared missing or inaccessible after app updates or server-side changes.

This points to a probable server-side or backend issue on Orbit’s end that is impacting both login and new account creation functions. Since it affects multiple users and devices, it’s unlikely to be a local device or app bug alone.

Here’s what I recommend for now:

1. Wait and Monitor: Orbit’s technical team is likely aware of the issue. Keep an eye on their official support page or community forums like Reddit r/BHyveOrbit for updates on resolving the login/account server problems.

2. Try Different Networks and Devices: Occasionally, switching your network or trying login/account creation on a different device might help, although this is less likely to resolve a server-side outage.

3. Contact Orbit Support: If you need urgent access, consider reaching out directly to Orbit support at [email protected]. They may be able to assist with account recovery or provide timelines for a fix.

4. Stay Updated on App Version: Make sure your app stays updated; sometimes patches are released that address connectivity and login problems.

Unfortunately, since this appears to be a backend service issue, there’s no immediate client-side fix I can guide you through beyond the usual basic steps. I understand this is inconvenient, so reaching out to Orbit’s support and waiting for their update is probably the best route for now.

Would you like me to help draft a support email for you, or assist with anything else related to your B-hyve setup in the meantime?