Hi there! I see you're having trouble with the B-hyve app not working or loading on your iPhone or iPad. I’d be happy to help you with that!

First, can you describe what specifically is happening when you try to open the app? For instance, does it just freeze on the splash screen, or are you seeing an error message? Any details you can provide will help me assist you better!

Sun keeps spinning will not go any further

Thanks for the extra detail! It sounds like the B-hyve app is stuck on the loading screen with the spinning sun icon. This can happen sometimes. Let's go through some troubleshooting steps together to resolve this issue:

1. Restart the App:
- Double-click the Home button (or swipe up from the bottom on newer iPhones) to view your open apps.
- Swipe up on the B-hyve app to close it completely. Then, reopen the app.

2. Check Your Internet Connection:
- Ensure that your device is connected to a stable Wi-Fi or cellular network. You can try switching between Wi-Fi and cellular to see if that resolves the loading issue.

3. Reboot Your Device:
- A simple restart of your iPhone can help in refreshing all apps and connections. To do this, press and hold the power button until you see the “slide to power off” slider, then slide it to turn off your device. Wait a few seconds, then turn it back on.

4. Reboot the B-hyve Device:
- If the app is still not working, unplug your B-hyve device from its power source for about 30 seconds. Then plug it back in and wait for it to reconnect1.

5. Reinstall the App:
- If the issue persists, you might want to uninstall and then reinstall the B-hyve app. Simply tap and hold the app icon until it wiggles, then tap the “X” to delete it. After that, go to the App Store to download and install it again.

6. Check for App Updates:
- Ensure that your app is updated to the latest version available. Go to the App Store, tap on your profile icon, and scroll to see if the B-hyve app has any available updates.

If none of these work, we may need to look into more advanced troubleshooting or even reach out to B-hyve support for help. How does that sound? Do you want to give these steps a try?

I did all of those the app did a update 3 days ago and hasn’t worked since

Thank you for letting me know! Since the update happened recently and the app hasn't worked since, it’s possible that there’s a compatibility issue with the new version. Let's explore a few more in-depth solutions:

1. Check for Known Issues: Sometimes, app updates can introduce bugs. I've found discussions from other users experiencing similar issues after a recent update. You can check the relevant conversation here to see if any solutions were suggested.

2. Clear App Cache: Though iOS doesn't allow you to clear cache directly but you can try reinstalling the app (as you might have done, but due to the new bug it might help to check again after the cache has been reset). Uninstall the app, restart your device, then reinstall it from the App Store.

3. Network Reset: Sometimes, resetting your network settings can improve connectivity and app functionality. Here’s how you can do this:
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will reset Wi-Fi networks and passwords, cellular settings, and VPN/APN settings that you've used before.

4. Try a Different Network: If you have access to another Wi-Fi network, try connecting your device to it. This will help identify if the issue is with your network or the app itself.

5. Contact B-Hyve Support: If none of these solutions resolve the issue, it might be helpful to contact B-hyve support directly for assistance. You can reach them at [email protected] or [email protected]. They may have insights on any ongoing issues with the app following the update.

Let me know how these steps go or if you need further assistance with anything else! Are you satisfied with the solutions provided so far?

I did contact orbit they said not responsible for app issues

It sounds like you've encountered quite a bit of frustration, and I'm really sorry to hear that Orbit couldn't assist further with the app issues. Since it seems to be a persistent problem after the recent update, let's consider a few more strategies:

1. Check the Community Forums: Often, users who experience similar problems share solutions or workarounds. You can find discussions regarding app issues here. It might provide insight or suggestions from others who have resolved the same issue.

2. User Reports: There are several threads on Reddit where users reported similar app issues. One of these threads discusses how they managed to resolve certain app-related problems after updates. You can browse through them for possible workarounds here and see if any advice resonates with your situation.

3. Third-Party Troubleshooting Guides: There are also some troubleshooting videos on YouTube that could lead you to a potential fix. Here’s a useful resource that might help you with the B-hyve app: Troubleshooting Your B-hyve Device.

4. Reaching Out Again: If you're still unable to get the app working, consider reaching out to Orbit support again, this time emphasizing that the issue started specifically after the recent update and might require their technical team’s attention.

Would you like more help or information on any specific steps mentioned, or is there anything else you might need assistance with? I'm here to help! Are you satisfied with the solutions I provided so far?