Hi there! It sounds like you're having some trouble controlling your B-hyve system from the app on your phone. Let’s dig into this together.

To start, can you please confirm a few details?
1. Is the B-hyve app showing any error messages or issues connecting to your system?
2. Are you certain that your smartphone and the B-hyve controller are connected to the same Wi-Fi network?
3. Have you recently made any changes to your Wi-Fi network or app settings?

Once I have a bit more context, I can guide you through some steps to resolve this issue!

I don’t know what caused the problem, but sadly, I cannot control the system by my app. I have a Current problem with the sprinklers are stuck on that I’d like to turn off.

Thank you for the details! I understand that your sprinklers are stuck on, and you're unable to control them through the app right now. Let's work on this together to turn them off. Here are some steps you can try:

1. Check Your Wi-Fi Connection: Make sure your smartphone is connected to the same Wi-Fi network that your B-hyve system is connected to. You can check this in your phone's Wi-Fi settings.

2. Reconnect the App to Your Device: Open the B-hyve app and tap on the Wi-Fi icon to see if there's an option to connect via Bluetooth. This can sometimes help re-establish a connection with your device and regain control.1

3. Manual Override: If the above steps don't work, you might need to manually turn off the sprinklers at the controller itself. Look for "Manual Watering" or similar buttons on the controller to stop the current watering cycle.

4. Reboot Both Devices: If you still can't control the system, try restarting the B-hyve controller by unplugging it from power for about 10 seconds and then plugging it back in. You could also restart your phone to refresh the app.

5. Uninstall and Reinstall the App: If the issue persists after trying the above steps, consider uninstalling and reinstalling the B-hyve app. This can resolve potential software glitches that may prevent you from connecting.

Once you've tried these steps, let me know how it goes! If the problem remains unresolved, we may need to delve deeper or consider reaching out to the technical support team at B-hyve.

Troubleshooting B-hyve app connectivity problems

Great, let’s look into the connectivity issues with your B-hyve app! Based on the search results, here are some steps that might help you resolve the problem:

1. Ensure Wi-Fi Connection: Confirm that both your smartphone and the B-hyve controller are connected to the same Wi-Fi network. If they are not, that could be causing the connectivity issue.

2. Restart Devices: Turn off your phone and the B-hyve controller. Wait for about 10 seconds, then power them back on. This reboot can often resolve connectivity issues1.

3. B-hyve App Settings: Open the B-hyve app and go to the “My B-hyve” section. From there, select your device and verify your Wi-Fi settings. If necessary, tap on “Update Wi-Fi settings,” select your Wi-Fi network, and enter your password to reconnect1.

4. Uninstall and Reinstall the App: If you’re still having trouble, try uninstalling the B-hyve app from your phone, then reinstalling it. This can clear up any software glitches affecting the app.

5. Manual Control: If things still aren't working, consider manually turning off the sprinklers at the controller until you can get the app connected again.

Try going through these steps, and let me know how it goes! If you still encounter issues, we might look at further options or even reach out to technical support directly.