Hello! I see you're having an issue where the touchscreen is unresponsive in certain areas while using the BBO app on your Windows device. Let me help you troubleshoot this.

First, can I ask:
- Is this unresponsiveness happening only when using the BBO app, or does it also occur elsewhere on your device?
- Is your device a touchscreen laptop or an external touchscreen monitor?
- Have you noticed any physical damage or dirt on the unresponsive parts of the screen?

If the problem is isolated to the BBO app, we can try some app-specific steps. If it affects the entire screen regardless of the app, it’s likely a hardware or driver issue.

Here’s a step-by-step approach starting with the simpler fixes:

1. Restart Your Device
Sometimes a simple restart can clear temporary glitches. Power off your device completely, wait 30 seconds, then power it back on and test the touchscreen again.

2. Update or Reinstall the BBO App
If the problem is just with BBO, try clearing the app cache if possible or uninstall and reinstall the app to fix any corrupted files.

3. Check for Windows Updates and Driver Updates
Make sure your Windows 10 is fully updated (Settings > Update & Security > Windows Update). Also, update your touchscreen driver via Device Manager:
- Right-click Start menu > Device Manager
- Look under "Human Interface Devices" for the touch screen driver
- Right-click and choose "Update driver"

4. Calibrate Touchscreen
Windows has a calibration tool that sometimes improves touchscreen accuracy:
- Open Control Panel > Hardware and Sound > Tablet PC Settings
- Under the Display tab, click “Calibrate” and follow the prompts.

5. Test Touchscreen Sensitivity Elsewhere
Open another application or Windows' built-in tools like Paint and try drawing/touching in the problem areas to see if touch is recognized.

If after these steps some areas still do not respond, that could indicate a hardware issue (like damaged digitizer or screen layers).

Would you be comfortable trying these steps and letting me know what you observe? If needed, we can look into more advanced solutions or assist you with contacting support.

Are you satisfied with this plan so far?