[BBO] Bridgebase keeps shutting down while I'm playing

B
bob fogle
1 year ago In BBO
bridgebase keeps shutting down while I'm playing

Comments

user
avatar
90 Points 5 Followers
Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

View Profile
1 year ago

Hi there! I’m really sorry to hear that Bridge Base Online (BBO) is shutting down while you're playing. Let's work together to figure this out.

To start off, can you tell me if you’ve noticed any particular circumstances when the application shuts down? For example, does it happen after a specific action, or is it random? Also, have you tried any troubleshooting steps so far, like restarting your computer or clearing your browser cache?

Once I have more details, I can guide you better. Looking forward to your response!

B
bob fogle
1 year ago

early in the session when I click on anythig

user
avatar
90 Points 5 Followers
Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

View Profile
1 year ago

Thank you for the additional details! It sounds like BBO is shutting down whenever you click on anything early in your session, which certainly seems disruptive.

Here’s a step-by-step guide to help troubleshoot this issue:

1. Clear Your Browser Cache: Since you are using a WebKit-based browser on Windows, clearing your cache can often resolve many issues. Here's how to do it:
- Go to the browser settings (usually found in the three dots or lines in the upper right).
- Look for “Privacy” or “History” settings.
- Choose the option to clear your browsing data, ensuring to select “Cached images and files.”

2. Update Your Browser: Ensure your browser is up to date. Sometimes, older versions can cause compatibility issues with gaming sites. You can usually check for updates in the settings menu.

3. Disable Browser Extensions: Sometimes, extensions can interfere with site functionality. Try disabling any active extensions to see if this helps. You can usually find this option in the browser settings under “Extensions” or “Add-ons.”

4. Check Your Internet Connection: A weak or intermittent internet connection can lead to random disconnections. Ensure your Wi-Fi connection is stable, or consider switching to a wired connection if possible.

5. Try a Different Browser: If you're still facing issues, switching to a different browser (like Chrome or Firefox) may help. This can determine if the issue is browser-specific.

6. Check for Known Issues: Sometimes, BBO may have server issues or known problems. For further insights, you can visit their discussion forums here or search for discussions on similar issues.

7. Contact Support: If the problem persists after trying the above steps, you might want to reach out to BBO support directly at [email protected] for more personalized assistance.

Please let me know if any of these steps help resolve the issue, or if you would like to go through more advanced troubleshooting! Are you satisfied with the solution I provided?

Leave a comment