Hi there! I understand that during your game on BBO, the claim button was not working, and then you logged out wanting your money back. Let’s get this sorted for you. First, could you clarify a couple of things for me?

1. Were you using the BBO web app on your Windows 10 device or a mobile app?
2. When exactly did the claim button stop working—was it grayed out, unresponsive, or something else?
3. And about the money, do you mean the real money you added to your BBO account, or some in-game currency or points?

This info will help me guide you better. Meanwhile, I can share some common causes and quick steps:

- Sometimes the claim button stays grayed out if it’s not your turn or you’re not in a position to claim yet.
- Network hiccups might cause the game UI to freeze certain buttons temporarily.
- Logging out mid-game can disrupt your session, and usually, BBO doesn’t refund money automatically for interrupted games.

Once you confirm those details, I can provide step-by-step help to either fix the claim button issue or assist about the account/money. Looking forward to your reply!

it froze, so i had to log out but wouldn't get me back to where I was playig

Thanks for letting me know more about the freeze and the logout situation. It sounds like the app or web interface locked up, and when you logged back in, you couldn’t get back to your ongoing game.

Here’s what I recommend to help recover or avoid losing progress in such cases on BBO using your Windows 10 WebKit browser:

1. Try resizing your browser window before logging out: Users have reported that sometimes when the BBO window freezes, simply resizing the browser window or toggling fullscreen mode can prompt the interface to refresh and unfreeze without losing the game1.

2. Check your internet connection: An unstable connection could cause the BBO client to freeze or lose connection to the game server, preventing resume functionality. Ensure you have a strong and steady network.

3. Clear browser cache and cookies: Corrupted cache or cookies can cause issues loading active sessions. Back up any needed data, then clear your browsing data in WebKit (settings → privacy/browser data → clear cache and cookies).

4. Try logging in again promptly: BBO usually keeps track of ongoing games and lets you reconnect if you log back in within a reasonable time frame. If you waited a long time before logging back in, the game session might have expired or been forfeited.

5. If the issue persists, consider using a different browser or the BBO desktop client: Sometimes WebKit browsers have compatibility issues with Flash or real-time game apps; switching to Google Chrome, Firefox, or the dedicated BBO desktop app could help.

6. Contact BBO support if your game didn’t save and you lost money: Unfortunately, BBO typically doesn’t compensate interrupted games or lost bets automatically. However, support can review your account activity and may assist if there was an issue on their end. You can reach them at [email protected].

Let me know which of these steps you’ve tried or if you want me to guide you through clearing cache or switching browsers. Also, if you recall your approximate logout time and game details, that could help track your session on BBO’s side.

Are you satisfied with this plan for recovering your session and avoiding freezes?

Thanks for the detailed explanation and suggestions! That all makes sense to me. I’ll try resizing the window next time it freezes and will also clear my cache as recommended. I appreciate the tip about switching browsers. I'll test it with Chrome to see if the issue improves. If I encounter further issues, I’ll contact BBO support with my session details. Thanks again, this plan seems solid. If you want to earn money just by playing games from the comfort of your home, you should definitely give this a try MwinGame