[BBO] Webshield says not safe

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Raj
4 months ago In BBO
webshield says not safe

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Pierre

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4 months ago

Hi! I understand you’re seeing a “not safe” warning from WebShield when trying to use the Bridge Base Online app. Let’s get to the bottom of this together.

Could you tell me more about when you get this message? For example:
- Is it as soon as you visit the Bridge Base Online website or app?
- Is it during gameplay or when trying to log in?
- Does the warning mention a specific issue like malware, insecure connection, or suspicious content?

Meanwhile, just to share what I know:
There was an incident in the past where a malicious ad attempted to distribute malware through a Bridge Base ad server, but the team disabled the ads immediately after discovering it. Since then, Bridge Base Online is generally considered safe, but some antivirus or security tools like WebShield might flag it if they detect unusual activity or remnants of those past issues.

Here are some steps to help resolve or better understand the warning:

1. Clear your browser cache: Sometimes cached suspicious files cause false warnings. Since you're on a WebKit-based browser on Windows 10, try clearing cached images and files from browser settings.

2. Verify the website URL: Make sure you’re on the official Bridge Base Online site (https://www.bridgebase.com) to avoid phishing or spoof sites.

3. Run a full antivirus/antimalware scan: This ensures no infections on your machine might trigger WebShield warnings.

4. Check WebShield details: Usually, it provides info on why it blocked or warned you. Please take note of the exact message or file flagged.

5. Try disabling WebShield temporarily (if safe to do so): See if that removes the warning. If it does, the issue might be a false positive and you can report this to the WebShield team.

6. Ensure your Bridge Base Online app and browser are up to date: Older versions may have security issues or certificates that trigger warnings.

If you could share the exact warning message from WebShield or a screenshot, I can help interpret it and suggest the next best steps.

Are you able to try these and tell me more about the warning text or when it appears? That way we can target the fix precisely.

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