Hi! I see you're encountering a "site expired" message from WebShield when trying to access the Bridge Base Online app. Let's get this sorted out.

To clarify, does the message say the website's security certificate has expired, or is it more of a general site expiration warning? Also, are you trying to access it through a browser on your Windows 10 device, or through a dedicated app?

Meanwhile, here are some steps to try:

1. Clear your browser cache and cookies: Sometimes outdated certificate data in the cache causes errors. You can do this from your browser's settings under privacy or history.

2. Check your system date and time: An incorrect date/time on your computer can make security certificates appear invalid.

3. Update your browser: Using an outdated version can cause it to mistrust certificates that are actually valid.

4. Try a different browser: Sometimes browser-specific issues occur. See if the problem persists in another browser.

5. Check your firewall or security software: On Windows 10, WebShield might be part of security software or browser extension. Temporarily disable it or add Bridge Base to allowed sites in its settings.

If the message relates to Bridge Base’s older SSL certificate expiring (something that impacted older iOS/Mac versions in 2021), it may be due to an outdated root certificate or security configuration on your PC or browser adapting to new certificates.

Could you please share exactly what the WebShield message says? That can help pinpoint whether it's a local security setting, expired certificate on their end, or something else.

Looking forward to your reply so I can guide you further! Are you satisfied with these initial steps?

Web Shield Threat blocked - Malicious software Infected URL: purefindresults.com

Thanks for sharing the details, that helps a lot. It looks like Web Shield is blocking access because of the URL purefindresults.com being flagged as malicious. This URL is known for being linked to malware or unwanted software, often appearing through shady ads or redirects.

From previous Bridge Base Online community reports, malicious ads or redirects sometimes come from third-party ads embedded in apps or websites, leading to these blocks or warnings—but the core Bridge Base Online servers themselves shouldn’t be causing this problem. In fact, Bridge Base had incidents in the past where malicious ads affected their platform, and they promptly disabled those ads when found1 2.

Here’s how we can address this:

1. Scan your computer for malware/spyware: Since purefindresults.com is often part of malware infections or adware on users’ devices, I recommend running a comprehensive scan with reputable antivirus and anti-malware tools (e.g., Malwarebytes, Windows Defender). This can remove any hidden adware or browser hijackers causing these redirects.

2. Check browser extensions: Sometimes malicious browser extensions inject these URLs. Go into your browser’s extensions/add-ons and remove anything suspicious or that you don’t recognize.

3. Clear your browser cache and cookies: This can help stop persistent malicious redirects.

4. Disable third-party ads: If you’re accessing Bridge Base Online via a browser, consider installing an ad blocker to prevent malicious ads from appearing.

5. Reinstall or update the Bridge Base Online app: If you use a desktop app, make sure it’s the latest official version from bridgebase.com only, as older or unofficial versions may be compromised or include unsafe ads.

If after doing these steps the issue persists, it might be worth contacting Bridge Base Online support directly at [email protected] to confirm there are no ongoing ad-related issues on their end. But usually, this is tied to local system adware infections or browser problems.

Would you like guidance on running malware scans or managing your browser extensions? Let me know! Are you satisfied with these steps so far?