Hi there! I understand you’re noticing that your wife’s TrueLane driving score is matching yours at 99%, even though she has nearly daily events that you think might impact her score. I’d love to help you get to the bottom of this.

To start, could you please clarify a couple of things for me?
- Are you both using the TrueLane app on your individual iPhones with iOS 18.5?
- Is her phone always paired correctly to her driving profile in the app? Sometimes if the app thinks she’s a passenger rather than the driver, it might not score those events the same way.
- Have you both checked the app’s permissions on location and motion access? Inconsistent permissions could result in events not being recorded or scored properly.

Based on what you’ve mentioned, here are some immediate steps we can try:

1. Verify App Permissions: On her iPhone, go to Settings > TrueLane, and make sure Location Access is set to “Always” and Motion & Fitness access is enabled. This ensures the app can accurately detect driving events.

2. Confirm Phone Pairing and Driver Identification: Sometimes, the app may confuse driver vs passenger roles if the phone isn’t properly paired or if multiple phones are in the car. Make sure her phone, and only her phone, is registered as the driver’s device for those drives.

3. Check Event Logging: Open the TrueLane app and review her trip events. Are the nearly daily events being logged? Are they shown as harsh braking, acceleration, or speeding events?

4. Force App Restart and Recalculation: Try closing the app completely (swipe it away from the app switcher) and relaunching it. Sometimes scores update after a fresh app start.

If after these steps her score still doesn’t reflect the driving events, the app’s algorithm might be smoothing the scores based on other factors, or potentially there’s a sync issue with her data. If that’s the case, I can guide you in filing a support request for a deeper investigation.

Does this help so far, and would you like me to walk you through checking those permissions and the event logs?

My wife’s bad driving events are being logged by TruLane, yet her score is the same as mine, 99%. What is going on?

Thanks for the extra details—that’s very helpful! So your wife’s bad driving events are definitely logged in TrueLane, but her overall driving score still matches yours at 99%. Let’s explore what might be happening here.

TrueLane's scoring system calculates your overall driving score by balancing all the trips and events over time. It’s not just about the bad events alone; the system factors in the total number of trips, severity of those events, and the positive driving habits as well. This means if your wife has many safe trips alongside those negative events, her overall score might still remain high.

Also, scores can sometimes take a little time to update after events are logged, depending on app syncing and processing.

To clarify further, here’s what you can check or consider:

1. Event Severity and Weighting: Not all bad events impact the score equally. Some mild events might not reduce the score much, especially if balanced by many safe trips.

2. Score Calculation Timing: Sometimes the score shown is an average or reflects a recent window, so bad events logged may not immediately pull the overall score down.

3. Compare Trip Logs in Detail: You might want to look into the individual trip summaries in the app for her profile to see exactly how each event affects the score on that trip.

4. App Version and Sync: Ensure both phones, especially hers, are running the latest version of the TrueLane app and that it’s syncing properly with the server.

If after these checks the scores still seem off or misleading, it might require a deeper review by TrueLane support to look at the backend scoring logs. You can reach out to them at [email protected] for a more detailed examination.

Would you like me to help you navigate the trip logs in the app or guide you through ensuring the app syncs properly on her iPhone with iOS 18.5?