Hi there! I understand your TrueLane app has stopped tracking trips after July 25th, and I’m here to help you get it back on track. To assist you better, could you tell me a bit more? For example:

- Are you still able to open the app normally?
- Is your phone's battery above 10%? (Too low battery can stop trip recording)
- Have you checked if the app has the necessary permissions like location and background activity enabled?
- Did you notice any updates or changes around that date?

Meanwhile, here’s a simple step-by-step approach that usually helps with this issue:

1. Check Battery Level and Settings: Make sure your phone’s battery is above 10%. If it’s below, the app may stop tracking trips until charged.
2. Verify Location and Background Permissions:
- Go to Windows Settings > Privacy > Location and ensure TrueLane has access.
- Also check Background Apps settings to allow TrueLane to run in the background.
3. Restart the App and Device: Sometimes a simple restart of the app and your phone can refresh tracking.
4. Check for App Updates: Make sure your TrueLane app is updated to the latest version.
5. Look at the Trips Section in the App: See if any trips after July 25th appear, or if there’s an option to refresh or sync the data.
6. Re-login: Log out and back into your TrueLane account to refresh your session.

If you confirm you’ve done all this and it’s still not tracking, we could look into advanced settings or check for any account or server-side issues.

Does any of this sound like what you’ve tried, or should we start with a specific step for you?