Hi there! I see you're having trouble logging into the Tris Home app on your Android device. Let's get to the bottom of this together.

To start, can you tell me if you are seeing any error messages when you try to log in? Also, have you tried any steps already like restarting the app or your device?

In the meantime, here are some steps we can try to resolve login issues with the Tris Home app:

1. Check Internet Connection: Make sure your Android device is connected to a stable internet network, either Wi-Fi or mobile data.

2. Update the App: Go to the Google Play Store and check if there is an update available for the Tris Home app. Running the latest version can fix known issues.

3. Restart the App: Close the app completely (remove it from recent apps) and then reopen it to try to log in again.

4. Clear App Cache: Sometimes, cache data can cause login problems. You can go to your device’s Settings > Apps > Tris Home > Storage > Clear Cache. Then try logging in again.

5. Reinstall the App: If nothing else works, uninstall the app and reinstall it from the Google Play Store. This often resets any corrupted data causing login failures.

If after trying these steps you still can't log in, please let me know the exact error message or behavior you're seeing. That info helps me guide you further.

Are you able to try these out and tell me how it goes?

Wont initialise and is stuck on landing page

Thanks for the additional detail! If the Tris Home app is stuck on the landing page and not initializing properly on your Android 10 device, we can try some targeted steps to get it moving again:

1. Lock and Unlock Your Phone: Some users have reported that when the app freezes on loading, just locking your phone screen and then unlocking it can kickstart the app's initialization process.

2. Force Close the App Completely: On your device, go to Settings > Apps > Tris Home > Force Stop. Then reopen the app to see if it loads past the landing page.

3. Clear Cache and Storage: Go to Settings > Apps > Tris Home > Storage and first Clear Cache. Try opening the app again. If it’s still stuck, then Clear Data/Storage (note this may reset your app settings, but your account info should remain safe if it’s cloud-based).

4. Check Network Connection: A poor or unstable connection can cause the app to hang during initialization. Try switching between Wi-Fi and mobile data or moving to a location with a stronger network signal.

5. Update or Reinstall the App: Make sure you have the latest Tris Home app version from the Google Play Store. If you already do, uninstall and reinstall the app to refresh all program files.

If after these steps the problem remains, it might be related to server connectivity or an account-specific issue, which may require checking server status or contacting Tris Home support directly.

Does locking and unlocking your phone help get past the initialization phase? If not, we’ll try deeper troubleshooting next!

1

Is there an update available for Tris Home app?

Great question! As of today, the latest Tris Home app version available for Android is 1.5.1G, with the most recent update released on August 29, 2025. The update included minor bug fixes and improvements to enhance app stability and performance. So, there isn't a specific update noted for October 2023, but definitely ensure you have this latest version installed to avoid any known issues and enjoy the best experience4 9.

To check if you have this latest version:

1. Open the Google Play Store on your Android device.
2. Search for "Tris Home."
3. If you see an "Update" button instead of "Open," tap to update the app.
4. If it says "Open," you already have the latest version installed.

Would you like me to guide you through updating step-by-step? Or do you want to try it on your own first?

How do I lockscreen

Thanks for asking about the lock screen feature related to the Tris Home app. From what I see, the Tris Home app itself does not currently offer a built-in lock screen feature that you can control or configure within the app settings1 2.

If you want to "lock" your phone's screen to help with app initialization or general device security, that's done through the Android system itself, not the app. On most Android devices (including yours with version 10), you can lock your screen by:

1. Pressing the power button briefly (usually on the side or top of your device). This puts your phone into lock/sleep mode.
2. To unlock, press the power button again and use your unlock method (PIN, pattern, fingerprint, etc.) to access your phone.

If your question was about controlling smart locks through the Tris Home app or having quick access on your device’s lock screen, that feature isn't directly supported in the Tris Home app as of now.

Please let me know if you'd like help with locking/unlocking your Android phone screen, or if you are looking for how to use or control smart locks through the app. I'm here to assist!