Hi! I understand your Tris Home app camera is not rotating as expected. To help you better, could you tell me a bit more? For example:

- Is the camera image stuck in one orientation (like upside down or sideways)?
- Have you tried any adjustment or settings tweaks already in the app?
- Is this rotation problem with the live feed, recorded video, or both?
- Is the camera physically mounted in a special position or rotated manually?

With a bit more info, I can guide you step-by-step to fix it. Meanwhile, a common first step is checking the camera's image rotation setting inside the app. Usually, you:

1. Open the Tris Home app and go to the home screen.
2. Tap the gear or hexagon icon on your camera thumbnail to access camera settings.
3. Look for an option labeled "Image Rotation," "Flip," or similar.
4. Toggle or adjust that to correct the orientation.

If that option is missing or doesn't fix it, sometimes a reset can help. The reset button is usually a small pinhole on the camera—press and hold for about 10 seconds to reboot the device to factory defaults (make sure it's powered on while doing this).

Let me know what you find or if you want me to walk you through these steps in detail!

Is the camera physically mounted in a special position or rotated manually

Thanks for your reply! Since you’re asking about the camera mounting and rotation, it sounds like your camera might be physically installed in a way where the image isn't aligning correctly with what you expect.

Here’s what usually applies with Tris Home cameras regarding mounting and image rotation:

1. Many Tris Home cameras support digital image rotation or flipping in the app to compensate if the camera is mounted upside down or sideways.
2. First, try physically adjusting the camera's position if possible, so it’s roughly upright.
3. Then in the Tris Home app, go to the camera settings (tap the gear icon on your camera’s thumbnail), look for options like “Rotate,” “Flip,” “Mirror,” or “Image Orientation.” Correct the orientation there accordingly.
4. If you don’t see these options in the app, the camera model might not support software image rotation, and the physical mounting angle would be the only way to fix the view.

If you want, I can help find the official guide from Tris Home for your model to check the exact steps or capabilities regarding rotation. I did find the PDF user manual for Tris Home which may have setup and rotation info: https://file03.up71.com/File/CorpDownFile/2023/08/11/0_trisvision_20230811153845.pdf 1

Would you like me to walk you through checking or adjusting the app settings next? Or do you want me to help you with mounting tips? Let me know!