Hi there! It sounds like you’re encountering a “network exception” error with the Tris Home app on your iPhone. I’d like to help you get this sorted out. To assist you best, could you tell me a bit more about when exactly this error appears? For example, is it when you're trying to connect to a camera, load videos, or perform another action within the app?

Meanwhile, I can guide you through some common troubleshooting steps that often resolve network exception issues with Tris Home:

1. Check the app version: Make sure your Tris Home app is updated to the latest version available in the App Store. Updates often fix bugs related to network connections.

2. Restart the app: Double-tap your Home button (or swipe up from the bottom) to bring up the app switcher, then swipe the Tris Home app off the screen to close it. Reopen the app to see if the error persists.

3. Check your network connection: Ensure your iPhone is connected to a stable Wi-Fi or cellular network. Sometimes weak or unstable signals cause network exceptions.

4. Reset network settings on your iPhone: This can fix underlying network config issues. Go to Settings > General > Reset > Reset Network Settings. Note this will erase saved Wi-Fi passwords, so you’ll need to reconnect to your networks afterward.

5. Restart your router: Power off your Wi-Fi router, wait about 30 seconds, then turn it back on. This can resolve temporary connectivity glitches affecting your devices.

If you’ve tried any of these already or the issue occurs in a specific context, please let me know. I can then provide more focused guidance or escalate if necessary.

Does this help so far? If you want, I can walk you through any of these steps carefully.