Hi! I understand you’re having trouble with the Tris Home app not connecting to Wi-Fi on your iPhone. Let’s work through this together to get it up and running.

First, can you tell me a bit more?
- Are you unable to connect your phone itself to Wi-Fi, or is it just the Tris Home app/device that won’t connect?
- Have you successfully connected this device/app before, or is this the first time setting it up?
- Also, do you see any specific error messages or just a general failure to connect?

In the meantime, here’s a simple step-by-step guide you can try, tailored for your iPhone on iOS 18.6:

1. Ensure your iPhone is connected to the Wi-Fi network you want your Tris Home device to use. You can check this in Settings > Wi-Fi.
2. Close and restart the Tris Home app:
- Swipe up from the bottom of the screen to open the app switcher.
- Find the Tris Home app and swipe it up to close it completely.
- Then, reopen the app and try connecting again.
3. Check Bluetooth is enabled since some Tris Home devices use Bluetooth during setup. You can toggle Bluetooth on/off via Control Center or Settings > Bluetooth.
4. Power cycle your Tris Home device: Unplug it from power, wait about 30 seconds, then plug it back in. Sometimes this refreshes connectivity.
5. Verify you’re connecting to a 2.4GHz Wi-Fi network, not 5GHz, as many smart home devices don’t support 5GHz bands. Your iPhone shows this under Wi-Fi info (Settings > Wi-Fi > tap the network).
6. Make sure your Wi-Fi password and network name (SSID) are stable and don’t have unusual characters that might cause connection hiccups.

If these don’t help, you might also try setting up the device using your iPhone’s mobile hotspot temporarily, then switching it back to your home Wi-Fi after setup1 2.

Let me know which steps you’ve tried or any messages you’re seeing, and I’ll guide you further!

Not connected to my wi dinner

Thanks for sharing that you’re not connected to your Wi-Fi—just to confirm, are you referring to your Tris Home device not connecting to Wi-Fi, or your iPhone itself? I want to make sure I’m helping with the right connection issue.

Assuming it’s your Tris Home device or app that’s having trouble connecting, here are some targeted steps based on common causes and your iPhone with iOS 18.6:

1. Restart your Wi-Fi router: Power it off, wait 30 seconds, then turn it back on. This can clear temporary network glitches affecting device connections1.

2. Make sure your iPhone is connected to the correct Wi-Fi network, preferably a 2.4GHz band, because many Tris Home devices don’t support 5GHz Wi-Fi5.

3. Turn on Bluetooth on your iPhone: The Tris Home app uses Bluetooth during setup to find and pair with your device2.

4. Close and restart the Tris Home app: Swipe up from the bottom to access the app switcher, swipe the Tris Home app off screen to close it, then reopen.

5. Power cycle your Tris Home device: Unplug the device from power, wait about 30 seconds, then plug it back in to refresh its connection10.

6. If the device still won’t connect, try setting up using your iPhone’s mobile hotspot: Enable hotspot on your iPhone, connect the Tris Home device through the hotspot first, then switch back to your Wi-Fi after setup6.

Could you please try these steps and let me know where you get stuck or if any error messages pop up? This will help me guide you with the next best steps.

Not connected to my wi dinner

Hi again! Since you mentioned “Not connected to my wi dinner” a few times, I want to make sure: are you referring to “Wi-Fi” or something else like a smart device named “wi dinner” (maybe a Wi-Fi-enabled device like a smart feeder or appliance)?

Assuming you mean the Tris Home app or device not connecting to your Wi-Fi, here’s a clear troubleshooting approach tailored for your iPhone on iOS 18.6:

1. Check your iPhone’s Wi-Fi and Bluetooth:
- Go to Settings > Wi-Fi and confirm you’re connected to the right Wi-Fi network. Also, go to Settings > Bluetooth and make sure Bluetooth is turned on, as the app uses it during setup2.

2. Close and reopen the Tris Home app:
- Swipe up from the bottom to open the app switcher, swipe the app off to close it, then open it again1.

3. Power cycle your Tris Home device:
- Unplug the device from the power source, wait 30 seconds, then plug it back in to refresh the connection7.

4. Use the correct Wi-Fi band:
- Ensure your Wi-Fi is on the 2.4GHz band, not 5GHz, since many Tris Home devices require 2.4GHz.

5. Try setting up with your iPhone’s mobile hotspot:
- Turn on Personal Hotspot in your iPhone’s Settings to create a Wi-Fi network, connect the Tris Home device to that hotspot during setup, then switch it back to your home Wi-Fi after10.

If you’re still seeing issues, could you please describe exactly what happens when you try to connect? Do you get any error messages or app alerts? Also, let me know what type of Tris Home device you’re trying to connect (camera, feeder, etc.), and whether it ever connected successfully before.

This info will help me pinpoint a solution specifically for your setup! Are you satisfied with this guidance so far?