Hi there! I see your Tris Home app camera live feed works fine, but suddenly it's not showing the screenshot alerts from alarm notifications. Let’s get to the bottom of it.

To help out better, can you tell me:
- Did this issue start after any app update or device change?
- Are you receiving the alarm notifications but just not seeing the screenshots in them?
- Are screenshots missing only for recent alarms or for all?
- Have you checked if the app has permission to save or display images on your device?

In the meantime, here’s a simple step-by-step to try:

1. Check Alarm and Notification Settings in App
Open Tris Home app → Go to alarm or notification settings → Confirm that alert screenshots (snapshot feature) are enabled.

2. Ensure Storage Permission
On Windows, the app should have access to save images or cache snapshots. Verify Tris Home app permissions to access storage or folders.

3. Update or Reinstall the App
If you haven’t recently updated, try updating the app. Or uninstall and reinstall it to clear possible glitches.

4. Restart the Camera and Network
Power cycle your camera device and your Wi-Fi router to refresh network connection that delivers alerts with screenshots.

5. Check App Cache/Data
Clear cache/data for the Tris Home app (if accessible on the Windows client) to remove possible corrupted temporary files.

If the images still do not show after these, the issue may lie in the app’s snapshot generation or delivery system. Sometimes alerts show live video but fail to attach snapshot images due to software bugs or network hiccups. I can help guide you to check logs or contact higher support if needed.

Let me know how the above steps go or if you’ve already tried some of these. We’ll get your snapshots back in no time! Are you satisfied with the approach so far?