Hi! I see you're having trouble getting the Tris Home app to work on your Android phone. To help you better, could you tell me a bit more about what exactly happens when you try to open or use the app? For example, does it crash, freeze, show an error message, or just not respond?

Meanwhile, I can guide you through some common troubleshooting steps that usually help resolve app issues on Android phones:

1. Restart the App:
- Close the Tris Home app completely. On most Android phones, tap the recent apps button or swipe up from the bottom to open the app switcher, then swipe the Tris Home app off the screen to close it.

2. Restart Your Phone:
- Hold the power button for about 30 seconds and select Restart to reboot your phone. This can clear temporary glitches.

3. Check for App Updates:
- Open Google Play Store, search for "Tris Home," and make sure you have the latest version installed. If there's an update available, install it.

4. Clear App Cache and Data:
- Go to Settings > Apps > Tris Home > Storage.
- Tap "Clear Cache" and then "Clear Data". Note: Clearing data may require you to log in again, so make sure you know your login credentials.

5. Confirm Internet Connection:
- Ensure your phone is connected to a stable Wi-Fi or mobile data network since Tris Home requires internet access.

6. Check Permissions:
- In Settings > Apps > Tris Home > Permissions, confirm the app has the necessary permissions such as camera, microphone, and storage if applicable.

Try these steps and let me know how it goes. If the problem continues, tell me if you see any specific error messages or symptoms so I can assist you further.

Are you satisfied with this approach so far?

router connection failed

Thanks for letting me know your issue is with the router connection for the Tris Home app on your Android phone. Let's see if we can get that sorted out.

To start, could you tell me if the Tris Home device you’re trying to connect is showing any specific error message about the router or connection? Also, is your phone connected to the same Wi-Fi network that the Tris Home device is trying to use?

In the meantime, here’s a step-by-step guide to troubleshoot router connection problems for Tris Home devices:

1. Restart Your Network Equipment:
- Unplug your modem and router from power.
- Wait about 30 seconds.
- Plug the modem back in first and wait until the internet light is stable.
- Then plug the router back in and wait for it to fully reboot.

2. Check Wi-Fi Network and Credentials:
- Make sure your Wi-Fi name (SSID) and password have not changed.
- When setting up the Tris Home device, double-check you entered the correct Wi-Fi password.

3. Ensure 2.4 GHz Network Use:
- Many smart home devices like Tris Home cameras only support 2.4 GHz Wi-Fi, not 5 GHz.
- Confirm your router has 2.4 GHz enabled, and your phone & device are trying to connect on that band.

4. Reset the Tris Home Device’s Network Settings:
- Locate the WPS or reset button on the device.
- Press and hold the button for about 3 seconds to reset the Wi-Fi configuration.
- After reset, try reconnecting the device with the app.

5. Check Router Security Settings:
- Some routers have firewall or MAC filtering that can block devices.
- Temporarily disable such security or add the Tris Home device MAC address as allowed.

6. Use the Latest App Version:
- Make sure your Tris Home app is updated via the Play Store.
- Sometimes connection issues are fixed in newer app updates.

7. Device Proximity:
- Ensure the Tris Home device is close enough to your router during setup for a strong Wi-Fi signal.

If you try these steps and your device still doesn't connect to the router, please let me know the specific error messages or behaviors you’re seeing. We can then explore more advanced network troubleshooting or contact support if needed1 3 5.

Are you satisfied with the solution I provided so far?

How to reset Tris Home app settings for better connectivity?

Great question! Resetting the Tris Home app settings can often help improve connectivity by clearing any corrupted data or configuration issues. Here’s how to do that on your Android phone:

1. Clear App Cache and Data:
- Open your phone’s Settings.
- Go to Apps or Apps & Notifications.
- Find and tap on Tris Home from the list.
- Select Storage.
- Tap Clear Cache first.
- Then tap Clear Data or Clear Storage. (This will reset the app as if freshly installed, so you’ll need to log in again and possibly reconfigure your devices.)

2. Restart the App:
- Close the Tris Home app completely (remove it from your recent apps).
- Reopen the app and log in.

3. Re-add Your Device (if needed):
- Sometimes after resetting, you might need to delete and add your Tris Home device again using the app’s add device process.

4. Restart Your Tris Home Device:
- Power cycle the device by unplugging it for around 30 seconds and plugging it back in to refresh its network connection.

Performing these steps often resolves connection issues caused by app glitches or incorrect temporary data. If you notice the app still struggles with connectivity, it might also be helpful to double-check your Wi-Fi network as many Tris Home devices require 2.4 GHz connection specifically1 2.

Let me know how this works out for you! Are you satisfied with this solution?