App won't let me login at all

Hi there! I’m Grace, happy to help with your login issue on the Wizz App. To get a clearer picture, could you please tell me what happens exactly when you try to log in? For example, do you see any error messages, or does the app just not respond? Also, have you been able to log in successfully before on your Android 10 device, or is this the first time you’re trying?

Once I have a bit more detail, I can guide you through some steps to fix this. Meanwhile, here are some common initial fixes you can try:

1. Check your internet connection – Make sure you have a stable Wi-Fi or mobile data connection.
2. Restart the app – Close the app completely and then open it again.
3. Clear app cache – On your Android 10 device, go to Settings > Apps > Wizz App > Storage > Clear Cache. This can resolve issues caused by corrupted temporary data.
4. Update the app – Ensure your Wizz App is updated to the latest version via the Google Play Store.
5. Restart your device – Sometimes a simple reboot can fix login glitches.

If these don’t help, please tell me if you get any specific error messages, or if something strange happens during login. That way I can provide more targeted solutions!

It just does the swirl endlessly

Thank you for the info about the endless swirl; that definitely helps. It sounds like the Wizz App is stuck on its loading screen during login on your Android 10 device.

Here are some tailored steps to try next, moving a bit deeper:

1. Clear Cache and Data for Wizz App: Since clearing the cache alone sometimes isn’t enough, also clearing app data will reset the app to a fresh state. Here’s how:
- Go to Settings > Apps > Wizz App > Storage.
- Tap Clear Cache first.
- Then tap Clear Data or Clear Storage.
- Open the app again and try logging in.

2. Check App Permissions: Ensure the app has all the necessary permissions for network, storage, and anything it needs. Go to Settings > Apps > Wizz App > Permissions and enable what’s needed.

3. Try Logging In After Restarting Your Phone: Restart your device and try logging in fresh.

4. Update or Reinstall the App: If the problem persists, uninstall the Wizz App completely and then reinstall the latest version from Google Play Store.

5. Check Server Status or Bugs: Sometimes this loading swirl can also be due to server issues or bugs on the app side. I’ve seen some users mention similar issues recently; you might want to glance at some community feedback or support forums for Wizz to see if it’s a widespread problem1.

If after these steps the app still won’t log you in and just swirls endlessly, please let me know. We can explore logging in from another device or contacting Wizz App’s support team for further diagnostics.

Are you able to try these steps and let me know how it goes?

Are there known issues with Wizz App today?

Let me check on any known issues with Wizz App today for you.

From the latest information I found, there aren't any current reports of widespread technical issues or outages with Wizz App. However, it’s worth noting that the app was removed from Apple and Google stores earlier this year due to safety concerns, but this does not seem related to technical login issues today1 6.

Given your issue with the endless loading swirl, this might be specific to your device or account rather than a server-wide problem. I recommend trying the troubleshooting steps I mentioned earlier: clearing cache and data, checking permissions, reinstalling the app, or restarting your device.

If these don’t work and there’s no outage reported, it might be best to reach out directly to Wizz App support at [email protected] for more detailed assistance on your login issue.

Would you like me to guide you through any of those steps again, or help you with contacting support?