[Wizz App] I have paid for coin and it hasnt appeared yet

E
E
2 months ago In Wizz App
I have paid for coin and it hasnt appeared yet

Comments

user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
2 months ago

Hi! I understand you’ve paid for coins in the Wizz App on your iPhone (iOS 18.7), but the coins haven’t appeared yet. Let's work together to get this sorted out.

First, can you tell me if:
- You see a payment confirmation from Apple (like in your purchase history or email)?
- You’ve tried restarting the app or your phone?
- The app is updated to the latest version?

Meanwhile, here’s a step-by-step guide to try:

1. Restart the Wizz App: Close it completely from the multitasking view and open it again. Sometimes coins update after a refresh.

2. Restore Purchases:
- Open Wizz App.
- Go to the main map screen.
- Tap the main button at the bottom to open the menu.
- Tap “Settings” (usually a gear icon) in the top right corner.
- Look for an option called “Restore Purchases” and tap it. This can help sync coins that didn’t show up after payment.

3. Check Your Internet Connection: Make sure you’re on a stable Wi-Fi or cellular data. Sometimes the app won’t update your coin balance if the connection is unstable.

4. Verify Apple Purchase History:
- Open the Settings app on your iPhone.
- Tap your Apple ID at the top, then “Media & Purchases” -> “Purchase History.”
- Confirm that your coin purchase is listed and completed.

If after these steps your coins still don’t appear, the issue might be on the app’s server side or related to a technical glitch. In that case, contacting Wizz App support directly is the next best step: Wizz App Contact Support . They can investigate your account purchase status and manually credit coins if needed.

Would you like me to help guide you through these steps or assist with contacting support? Let me know!

Are you satisfied with the solution I provided so far?

Leave a comment