Hi there! I'm sorry to hear about the trouble you're having with your CareCam Pro videos and account. Let's see if we can get this sorted out.

### Steps to Troubleshoot Your CareCam Pro Account Issue

1. Check Your Account Login:
- Ensure you're using the correct login credentials. Double-check your username and password to make sure they’re accurate. Sometimes typos can prevent access.

2. Account Reset/Recovery:
- If you suspect an issue with your account credentials, consider resetting your password. This can usually be done through an option like "Forgot Password" on the login screen. Make sure to check your email for any account recovery links sent by CareCam7.

3. Video Storage and Availability:
- Videos are often stored either locally on your device or in cloud storage. If you had a cloud subscription, ensure that your subscription is still active. Without a subscription, previously saved videos might not be accessible3.

4. Check App Version:
- Ensure you have the latest version of the CareCam Pro app installed. Sometimes, updates can resolve underlying issues and bugs.

5. App Reinstallation:
- As a last resort, try uninstalling and reinstalling the app. This can refresh the data and potentially fix any corrupted files or settings10.

6. Device Transfer Settings:
- If your account was previously shared or linked with other devices, verify that the device settings haven't changed. Device ownership or settings can sometimes reassign or reset videos to another account5.

If none of these steps resolve the issue, you might want to contact CareCam Pro support directly at [email protected] for further assistance.

Please let me know how it goes, or if there's anything else you need help with!