If your CareCam Pro app is not sending alarm notifications or notifications are delayed, you can try the following steps to resolve the issue:

1. Check and Enable Alarm Settings

- Open the CareCam Pro app.
- Go to Alarm Settings and make sure that motion or human detection alarms are toggled on, according to your needs.
- Choose your preferred notification method (push notifications, SMS, etc.)3.

2. Confirm Notification Permissions

- Ensure your phone allows notifications from the CareCam Pro app.
- Go to your phone’s Settings > Apps > CareCam Pro > Notifications and make sure notifications are enabled and set as a priority358.

3. Battery Optimization and Background Settings

- Disable battery optimization for the CareCam Pro app, as battery saving features can delay or block notifications.
- On Android, go to Settings > Battery > Battery Optimization, select the CareCam Pro app, and set it to Don’t optimize or Unrestricted28.
- Allow the app to auto-start and run in the background. Some phones require you to manually whitelist security or utility apps so they do not restrict notifications58.

4. App Cache and Updates

- Clear the app cache: Settings > Apps > CareCam Pro > Storage & Cache > Clear Cache2.
- Update the CareCam Pro app to the latest version from the Google Play Store or App Store, as new updates often fix bugs related to notifications48.

5. Do Not Disturb and Recents Management

- Turn off "Do Not Disturb" mode if it is on, as this can suppress notifications2.
- Do not force close the app or remove it from your recent apps list; doing so may stop background processes needed for timely notifications2.

6. Camera and App Reboot

- Try rebooting the camera device itself and restarting the app; sometimes notifications only re-sync after a reboot5.

7. App-Specific Issues and Support

- Some reviews mention delayed or missing alerts after app updates, which could be due to bugs introduced in newer versions. If you continue having issues, contact CareCam Pro support as suggested in the app store reviews for more targeted troubleshooting4.

Checklist Table

| Step | Android | iOS | Details/Settings Location |
|--------------------------------------|---------|-------|------------------------------------------|
| Alarm Settings | Yes | Yes | App > Alarm Settings |
| Allow Notifications | Yes | Yes | Settings > Apps > CareCam Pro > Notify |
| Battery Optimization Off | Yes | N/A | Settings > Battery > Optimization |
| App Background/Auto-start | Yes | N/A | Settings > Apps > Auto-start |
| Clear App Cache | Yes | N/A | Settings > Apps > Storage |
| Update App | Yes | Yes | Play Store/App Store |
| Disable Do Not Disturb | Yes | Yes | Settings > Sound |
| Reboot Camera & App | Yes | Yes | Power cycle both |

If the issue persists, it could be due to broader bugs in the CareCam Pro app or compatibility problems after updates, in which case reaching out to their support ([email protected]) is recommended4.