Hi there! I understand how frustrating it can be to run into issues logging into the U-verse app with that care code 201. Let's work together to sort this out.

The care code 201 typically indicates that there’s an issue with your login credentials. Here are some steps you can try to resolve this:

1. Check Your Credentials: Ensure that you're using the correct username and password for your U-verse account. Sometimes there might be a mix-up between accounts, especially if you have multiple AT&T accounts (like wireless and U-verse).

2. Reset Your Password: If you suspect an issue with your password, try resetting it. Here’s how:
- Go to the AT&T password reset page.
- Follow the prompts to reset your password and then try logging in again.

3. Log Out and Back In: If you’re still having trouble, try logging out of the app completely and then logging back in.

4. Update or Reinstall the App: Sometimes, reinstalling the app can help with persistent issues. Uninstall the U-verse app from your device and then download it again from the Google Play Store.

5. Clear App Cache: If you haven't already, try clearing the app cache:
- Go to your device’s Settings.
- Tap on Apps and find the U-verse app.
- Click on Storage, then select Clear Cache.

If you've tried all these steps and you're still facing the issue, it might be worth checking if there are any reported outages in your area that could affect login capabilities, or you can reach out to higher-level support at [email protected] for more specialized assistance.

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