Hi there! I understand your U-verse app on your iPad is crashing after about 4 minutes and sending you back to the home screen. That definitely interrupts your viewing experience.

A couple of quick questions to help me narrow down the issue:
- What model iPad are you using?
- Is your iPad running the latest iOS version available beyond 10.15.7 for your Mac or iOS for iPad?
- Has the app worked fine before or is this a new problem starting recently?
- Have you tried any troubleshooting so far, such as restarting the app or reinstalling it?

While I wait for your info, here’s a step-by-step approach we can try:

1. Force Close and Reopen the App:
- Double press the Home button or swipe up from the bottom (depending on your iPad model) to bring up the app switcher.
- Find U-verse and swipe up to close it completely.
- Reopen U-verse and see if it stays open longer than 4 minutes.

2. Restart Your iPad:
- Hold down the top/sleep button until the slider appears.
- Slide to power off. After it’s off, hold the button again to turn it back on.
- This can clear minor glitches that cause crashes.

3. Check for App Updates:
- Open the App Store, tap your profile icon at the top right, and scroll to see if U-verse has an update waiting.
- If yes, update it and try again.

4. Delete and Reinstall the U-verse App:
- Press and hold the U-verse app icon until it wiggles, then tap the X or choose Delete App.
- Restart your iPad after deletion.
- Download and reinstall U-verse from the App Store.

Multiple users have seen improvements by deleting and reinstalling the app, especially if crashes happen on a timer like yours3.

If after all this, it’s still crashing at about 4 minutes, it might be related to a server or account session timeout issue. We could then check your account settings or see if there’s an U-verse service alert.

Would you mind trying these steps and letting me know if the problem continues? I’m here to guide you through each one.

Gen 9. Yes. Worked okay before last update for ipad

Thanks for the info! You're using the iPad 9th Gen and the U-verse app was working fine before the latest iPad update. That’s really helpful to know—it does sound like the recent iOS update might have introduced a compatibility or stability issue with the U-verse app.

Since the app crashes exactly after a few minutes, this might be related to how the new iOS version interacts with the app’s video streaming or session handling.

Let’s try the following steps tailored for iPad 9th Gen and recent iOS updates:

1. Check for Any Pending iOS Updates:
- Go to Settings > General > Software Update.
- If an update is available, install it, as Apple often releases patches after major updates that fix app compatibility.

2. Update the U-verse App:
- Open the App Store > tap your profile icon top right.
- Scroll to see if U-verse has a new update and install it if yes.

3. Delete and Reinstall U-verse App:
- On your home screen, press and hold the U-verse app icon until it wiggles, then tap the “X” and confirm deletion.
- Restart your iPad.
- Open the App Store and reinstall the U-verse app.

4. Reset Network Settings (in case it’s network-session related):
- Go to Settings > General > Reset > Reset Network Settings.
- This will remove saved Wi-Fi passwords, so make sure you know your Wi-Fi password before doing this.
- Reconnect to Wi-Fi and try the app again.

This set of steps has helped users who faced similar “app crashing” issues after iPad updates1.

If after all this your U-verse app still crashes after around 4 minutes, it could be a deeper incompatibility issue requiring an update from AT&T’s app developers. In that case, I can help you report the issue to AT&T support so they prioritize a fix.

Would you like me to guide you through the steps above one at a time?

Uverse will only work about 4 minutes on iPad and auto return to iPad home screen