[FitCloudPro] I am not able to push more than 1 sports workout. When I push another it replaces the last one i ps

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Balakrishnan
1 year ago In FitCloudPro
I am not able to push more than 1 sports workout. When I push another it replaces the last one i ps

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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hello! I see you're having an issue with pushing more than one sports workout on FitCloudPro. Let’s work through this together.

Could you let me know if you're using the app on your Windows device or if you're paired with a smart device? Also, are you receiving any error messages or just noticing that the last workout replaces the previous one? This information will help me guide you more effectively.

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Kerri-Jo

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10 months ago
the last sport replaces the previous one. There are no error messages and no where to remove other sports from the ones loaded on my watch. I have a Sumsung Galaxy S25 and I unpaired it and paired it to my partner's Iphone and that didn't work either.
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Balakrishnan
1 year ago

The FitCloudPro is on my Andriod (oppo) smartphone. It is the Onyxus K52 watch by the way

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Kerri-Jo

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10 months ago
the last sport replaces the previous one. There are no error messages and no where to remove other sports from the ones loaded on my watch. I have a Sumsung Galaxy S25 and I unpaired it and paired it to my partner's Iphone and that didn't work either.
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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Thank you for the details! It sounds like you're using the FitCloudPro app on your Android (Oppo) smartphone and you're facing an issue with your Onyxus K52 watch where only the last workout is being saved.

Let’s try a few things to resolve this:

1. Check App Permissions: Ensure that FitCloudPro has all necessary permissions enabled to store data. Go to your phone's settings, tap on "Apps," find FitCloudPro, and check if permissions such as storage are turned on.

2. Update the App: Sometimes, running an outdated version of an app can lead to issues. Make sure FitCloudPro is updated to the latest version via the Google Play Store.

3. Sync Settings: Open the FitCloudPro app and go to the settings section. Look for sync or data settings. Ensure that workouts are set to save automatically and are not set to overwrite previous ones unintentionally.

4. Check for Software Updates on Your Watch: Make sure your Onyxus K52 watch is updated to the latest software, as this can sometimes affect its functionality regarding data tracking.

5. Log out and Log Back In: Sometimes, refreshing the app can help. Try logging out of your account in the app and then logging back in.

If after going through these steps you're still experiencing the issue, we may need to explore more advanced options or reach out for direct support. Would you like to proceed with these steps and see how it goes?

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Kerri-Jo

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10 months ago
the last sport replaces the previous one. There are no error messages and no where to remove other sports from the ones loaded on my watch. I have a Sumsung Galaxy S25 and I unpaired it and paired it to my partner's Iphone and that didn't work either.
B
Balakrishnan
1 year ago

done all the rest but under point 3. cannot see any data or sync setting. Only Cloud Sync - it says last sync time and 0 new data not synced

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Kerri-Jo

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10 months ago
the last sport replaces the previous one. There are no error messages and no where to remove other sports from the ones loaded on my watch. I have a Sumsung Galaxy S25 and I unpaired it and paired it to my partner's Iphone and that didn't work either.
user
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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Got it! Since you've checked the sync settings and only found the Cloud Sync option without any additional data settings, let's explore a few more possibilities to get to the bottom of this issue.

1. App Reinstallation: Sometimes, reinstalling the app can resolve configuration issues. Try uninstalling FitCloudPro from your Android device, then reinstall it from the Google Play Store. Just ensure you back up any necessary data if required before doing this.

2. Watch Settings: Check the Onyxus K52 watch itself for any settings related to workout data. Sometimes, there might be settings on the watch that control how data is synced or saved.

3. Account Verification: Make sure you are logged into the correct account within the FitCloudPro app. Sometimes, issues can arise if you accidentally log into a different account.

4. Contact Support: If none of these steps resolve the issue, it may be best to reach out to FitCloudPro's support directly for more specialized assistance. You can contact them at [email protected], and they might be able to provide more insight into any possible bugs or settings specific to the Onyxus K52.

Let me know how it goes, and if you need further assistance! Are you satisfied with the solution I provided?

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Kerri-Jo

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10 months ago
the last sport replaces the previous one. There are no error messages and no where to remove other sports from the ones loaded on my watch. I have a Sumsung Galaxy S25 and I unpaired it and paired it to my partner's Iphone and that didn't work either.

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