[FitCloudPro] Not connecting and date and time.

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Donna
4 months ago In FitCloudPro
Not connecting and date and time.

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Charlotte Green

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4 months ago

Hi there! I see that your FitCloudPro app isn’t connecting and you’re also having issues with the date and time settings. Let’s get these sorted out together.

To start, could you tell me a bit more? Is your smartwatch not connecting to the app on your Android 10 device at all, or is it connecting but not syncing the correct date and time? Also, have you tried any fixes so far?

In the meantime, here’s a step-by-step approach that usually helps resolve these connection and time syncing issues:

1. Check Bluetooth and Connection Basics
- Make sure Bluetooth is enabled on your phone.
- Turn off Bluetooth, wait a few seconds, and turn it back on.
- Restart your phone and the smartwatch to refresh their Bluetooth modules.

2. Update Firmware and App
- Open Play Store and check if the FitCloudPro app has any updates.
- On the watch, make sure the firmware is up to date (usually through the app’s update option).

3. Clear App Cache and Data
- Go to your phone’s Settings > Apps > FitCloudPro > Storage.
- Tap Clear Cache and then Clear Data.
- Reopen the app and try reconnecting.

4. Reset Network Settings (Android 10 specific)
- Go to Settings > System > Reset options > Reset Wi-Fi, Mobile & Bluetooth.
- This will reset all network connections but often fixes stubborn Bluetooth connectivity issues.

5. Date and Time Setup
- Ensure your phone’s date and time are set to automatic (Settings > System > Date & time > Use network-provided time).
- The FitCloudPro app typically syncs time from the phone, so correct phone time is essential.
- If the watch time doesn’t update after connection, try unpairing and then pairing it again.

6. Reset the Watch
- If all else fails, reset your watch to factory settings (hold the side button for about 10 seconds or find the reset option in watch settings).

Once you’ve tried these steps, check if the app connects and the date/time syncs properly.

Would you like me to walk you through any specific step in more detail? Also, let me know if you’ve already tried any of these so I can suggest other options if needed!

Are you satisfied with the solution I provided so far?

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