Hi there! I understand that your FitCloudPro app is not registering data. To get a clearer picture, could you tell me what kind of data it’s not registering? For example, is it steps, heart rate, sleep data, or something else? Also, is your device paired and connected properly, and have you noticed if this started happening after any update or change? This info will help me guide you better.

In the meantime, here is a step-by-step approach we can try to fix the issue:

1. Check Connection: Ensure your fitness device is properly paired with your Android device. Sometimes, re-pairing helps.

2. Restart Devices: Turn off both your fitness watch and your phone, then turn them back on.

3. App Update: Make sure the FitCloudPro app is up to date via the Google Play Store.

4. Clear Cache and Data:
- On your Android device, go to Settings > Apps > FitCloudPro.
- Tap Storage, then Clear Cache and Clear Data (this will not delete your account, just app temporary data).
- Reopen the app and try syncing again.

5. Permissions: Verify the app has all the necessary permissions, especially for background activity and access to sensors, location, and storage.

6. Network Settings Reset: Sometimes syncing requires stable network settings. You can try:
- Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth (the path may vary slightly depending on your Android device).
- Then reconnect your network.

7. Reinstall the App: If none of the above works, uninstall the app, restart your phone, and reinstall the app fresh.

If after these steps data is still not registering, could you also tell me if the data shows on your fitness watch itself but just doesn’t transfer, or is it not captured at all? This helps narrow down whether the issue is with data collection or syncing.

Let me know how it goes or if you want me to guide you through any step!

Not registering data

Thanks for letting me know it's still not registering data. Let me help you narrow this down further.

Since your device uses Android 10 and WebKit browser, let's check some important settings that sometimes block the data sync:

1. Disable Battery Optimization for FitCloudPro:
- Go to Settings > Battery > Battery Optimization (or Battery Usage).
- Find FitCloudPro and set it to Not Optimized or Allowed to run in background. This prevents the OS from putting the app to sleep, which can stop syncing.

2. Clear Cache and Data of the FitCloudPro app:
- Open Settings > Apps > FitCloudPro > Storage.
- Tap Clear Cache and Clear Data.
- Then, reopen the app and try syncing again.

3. Reset Network Settings:
- Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
- After reset, reconnect your Wi-Fi and Bluetooth, then open the app to sync.

If you've already tried clearing cache and data or rebooting, focusing on battery optimization is often a key fix here because it restricts app background activities, including syncing1 2.

Could you please try these steps and tell me if the data starts registering? Also, does your watch itself show the data collected, or is it missing there too? That will help isolate if the problem is with data collection on the watch or data transfer to the app.