Hello! I understand you're not receiving text notifications on your FitCloudPro. To help you better, could you tell me if you are missing text message notifications on your watch, on your iPhone, or both? Also, have you noticed if other notifications like calls or app alerts are working fine on your device?

Meanwhile, here are some common steps that often resolve text notification issues on FitCloudPro paired with an iPhone running iOS 18.1.1:

1. Check Notification Permissions:
- On your iPhone, go to Settings > Notifications > FitCloudPro.
- Ensure that Allow Notifications is enabled.
- Also, make sure Show Previews is set to Always or When Unlocked.

2. Enable Inbound SMS Notifications in the App:
- Open the FitCloudPro app.
- Go to the Notifications tab.
- Confirm that toggles for Inbound SMS, Inbound Email, and Direct Messages under Mobile Push Activity are turned on.

3. Bluetooth and Connection:
- Confirm your watch is connected via Bluetooth.
- Sometimes toggling Bluetooth off and back on can refresh the connection.

4. Restart Devices:
- Restart both your iPhone and your FitCloudPro watch to clear temporary glitches.

5. Check Do Not Disturb and Focus Modes:
- Make sure your iPhone isn’t in Do Not Disturb or any Focus mode that might silence notifications.

6. App Running in Background:
- Ensure the FitCloudPro app is allowed to run in the background to receive notifications promptly.

If you have tried any of these before, please let me know which ones, so I can recommend something more specific. Also, do you see any notifications at all on your watch or phone, or are all notifications missing?

Are you comfortable going through these steps with me?

Not receiving text

Thank you for confirming that you’re not receiving text notifications on your FitCloudPro. Let me guide you through some targeted steps based on best practices to fix SMS notifications on your iPhone (iOS 18.1.1) and FitCloudPro watch:

1. Enable SMS Notifications in the FitCloudPro App:
- Open the FitCloudPro app on your iPhone.
- Tap the Notifications tab.
- Make sure the toggles for Inbound SMS, Inbound Email, and Direct Messages under Mobile Push Activity are turned on. This setting allows your watch to receive texts as push notifications4.

2. iPhone Notification Settings for Messages:
- Go to Settings > Notifications > Messages on your iPhone.
- Confirm Allow Notifications is enabled.
- Set Show Previews to Always or When Unlocked to allow notifications to show on your lock screen and your watch2.

3. Bluetooth Connection:
- Ensure your FitCloudPro watch is connected to your iPhone via Bluetooth (you can check this in Settings > Bluetooth).
- If connected, try toggling Bluetooth off and back on to refresh the connection8.

4. Restart Devices:
- Power off and then turn back on both your iPhone and FitCloudPro watch to clear any temporary communication glitches3.

5. Background App Refresh & Do Not Disturb:
- Check that the FitCloudPro app has permission for Background App Refresh in Settings > General > Background App Refresh.
- Ensure that your iPhone is not in Do Not Disturb or any Focus mode that silences notifications.

6. Update Your FitCloudPro App and iPhone:
- Sometimes app or OS versions can cause issues. Be sure your FitCloudPro app is updated to the latest version from the App Store, and your iOS is also current.

Could you please tell me if you have tried any of these steps already? If yes, which ones? That way I can suggest more specific or advanced troubleshooting. Also, are other types of notifications working on your watch normally (e.g., calls, app alerts), or is this problem only with texts?

Not receiving text